Job Description

Key for Key Support - Fleet Services

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Vacancy Reference Number
19497


Number of Vacancies
1
(B) OCU
Operational Support Services
Location
Heathrow workshop
Band
Band E
Part/Full Time
Full Time
Hours per Week
36 hours per week
Type of Contract
Permanent
Job Advert

Job Title:

Key for Key Support - Fleet Services

Salary:

The starting salary is 34,808, which includes allowances totalling 2,928.


The salary is broken down as 31,880 basic salary, which will increase annually until you reach the top of the scale 34,108 Plus, a location allowance of 1,928 and a non-pensionable allowance of 1,000.

Location

:

Heathrow workshop

About Fleet Services

The police vehicle fleet is an important physical asset. It enables officers and staff to do their job, carries key equipment required, and provides safe transportation for the public / prisoners.


The role of Fleet Services is to keep the Met mobile, ensuring we can detect, respond to, and prevent crime whilst building public trust and confidence. Fleet Services are committed to leading with innovation, responsibility and environmental consciousness, striving for a fleet that is safer, smarter and cleaner, with a focused approach as follows:


1 - We will manage responsibly to deliver an excellent service and achieve value for money


2 - We will deliver strategies to manage the fleet efficiently and effectively


3 - We will deliver a fit-for-purpose, flexible and available fleet


The complex needs of modern policing requires a wide range of vehicle types. We operate a fleet of over 5,200 assets on the road and river, as well as over 1,000 pedal cycles. London is the most complex and diverse city in the UK, and our fleet is reflective of that. We currently have over 220 different types of vehicles supporting all operational commands including armed response vehicles, HGVs, patrol cars, motorbikes and pedal cycles.


Customers can be broadly grouped into three strategic pillars - Frontline Policing, Met Ops & Performance, and Counter Terrorism / Specialist Operations. Collectively this covers pan London requirements as well as national CT responsibilities.


The overall fleet requirements and volumes are owned and governed by operational leaders at the Strategic Fleet Board. Operational teams are accountable for the volume of fleet required to undertake their roles, and Fleet Services support and enable effective decision making through provision of information and technical / industry knowledge.

Key responsibilities

Supplier liaison - Support Key for Key Manager in liaising with the converter on planned deliveries and dates for new vehicles, to ensure that we are prepared as much as possible for the Key for Key process New vehicles into MPS - Support the receipt of new vehicles and log books at MPS sites. Provide information to others as required to explain what is happening. Check for any additional MPS activities required for certain vehicles, liaising with other Fleet teams and other departments to ensure vehicles enter service ready in all aspects, and update log books accordingly New vehicle issues - Support the Key for Key Manager in contacting the converter with any issues or defects relating to builds found when they arrive at a MPS site; pass information to wider Fleet Services Engineering Team highlighting any possible safety and quality issues. Vehicle delivery to customers - Informing customers of new vehicles and disposal vehicles coming off fleet, and vehicle return requirements. Arrange exchange dates with the customer, maximising vehicle up time and reducing delays. Raise vehicle movements on the DMN portal in line with these agreements. Contact customers and arrange removal of any items left in vehicle if this applies once vehicles are collected. Data and Information - Ensure converter provides accurate vehicle information and description as well as build information on Tranman. Check the VAD and Reissue document details are correct and valid. Update MPS Tranman with changes to the status of new vehicles coming into service and disposals Job Card Management - Raise job cards on Tranman for pre-delivery workshop PDIs and service, as well as disposal checks and audits, where required as part of the Key for Key process Vehicle Returns - Liaise with PSPs and MPS Fleet workshops for vehicles to be returned that are total loss or uneconomical repairs; raise relevant vehicle movements and job cards for this activity Disposal vehicles - Assist with the disposal of vehicles, checking status and service using VAD, Tranman and DMN portal. Provide disposal packs and service documents, and check v5s are available to order from DVLA portal if not. Ensure vehicles are made available for collection when notified by convertors. Liaise with converters or other suppliers as required e.g. disposal contractor Temporary Loans - Organise all CRM requests for temp loans and evaluate availability and vehicle release Reporting - Record and report on vehicle replacement and reissue activities. Produce detailed technical reports and notifications where required to support delivery of Key for Key activities Customer Engagement - Support liaising with customers both in person and by e-mail / telephone to ensure Key for Key activities can be undertaken effectively Suppliers / Contracts - Promote good working relationships between the MPS and all relevant external service providers and participating in supplier performance discussions as required Driving - Driving of MPS assets to either deliver or collect vehicles in the Key 4 Key process across the London region. Organisation / Practical skills - Assist with the arrival of vehicles to the site and supervise the loading and unloading of transporters. Prepare vehicles for collection and ensure they are available and accessible to the agents. Audits of on-site vehicles and practical vehicle assessments and checks as well as photography will be required. Some basic cleaning of vehicles may also be required at times.

How to apply

To begin your career at the Met, please click the "apply now" button below. The application process requires a comprehensive CV and an online application form. Please ensure that your documents are saved in either PDF or Word format, clearly labelled as CV.

Completed applications must be submitted by 23:55 on 18th July 2025.

Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence 1 week from the closing date.


Following application review, successful candidates will be invited to interview. Interview dates will commence 1 week after the hiring managers review.

www.metpolicecareers.co.uk

Essential For The Role

Knowledge and Skills

Fleet Services - Understands how fleet services work Supplier / contract management - knowledge of working with suppliers and managing them to contractual requirements Relationship Management - Understands approaches to customer and stakeholder relationships, including managing conflict. Knows how to support delivery of organisational objectives. IT skills - good working knowledge of MS Office applications and competent in using these alongside MPS systems. Communication skills - Able to communicate and adapt style to suit the audience. Able to communicate effectively (verbal, written, digital) and present to team and management. Technical skills - Ability to interpret and convey instructions and technical information, including explaining to others with less knowledge. Driving licence - Must be able to drive vehicles confidently.

Experience

Service Delivery - Worked in a service delivery environment in an industrial automotive setting. Commercial / supplier management - Experience in supporting suppliers and contract management Assets into service - experience managing assets into live service and ensuring all information / documentation is in place




Reports To
Key for Key Manager (Band C), Fleet Services
Additional Information
CVF Staff Final v2.pdf - 971KB Opens in a new window
The following competencies will be tested against during sift:
We take ownership at level 1

We collaborate at level 1

We support and inspire at level 1

Disability Confident Statement

The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women.



As a Disability Confident employer, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations.



The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence.




Please note, if you are applying for a police officer role or to become a police community support officer (PCSO) or designated detention officer (DDO), there is a minimum requirement that you must pass a job-related fitness test (JRFT) at point of entry. This does not apply to police staff roles. Find out more about police fitness standards.



Read our full disability confidence statement.