Job Description

The Fragrance Shop

Established in 1994, The Fragrance Shop (TFS) is known for its passionate and innovative nature within the fragrance industry, and we are the largest, independent fragrance retailer. Our aim is to create mainstream and luxury fragrance, which is affordable and accessible for all, in over 200 stores nationwide and online.

The Fragrance Shop are now on the lookout for a passionate, ambitious, and experienced Keyholder to join the growing team and help manage the team and day to day operation.

We need someone who is confident engaging with customers and leading their team from the front. You'll need to thrive on customer interaction and be able to create a first-class service for our customers and colleagues. We are looking for someone focused on exceeding targets and working to KPI's.

Benefits:

Store discounts Incentive prizes
Schedule:

Day shift 12 hour contract Weekend availability
Responsibilities/Objectives:

When dealing with customers, maintain a professional, friendly, and enthusiastic manner. Become familiar with The Fragrance Shop's products to ensure that the correct product information is given to the customer. Ensure that the store is tidy and presentable and maintain cleanliness throughout the day. Continue to develop self and role by studying relevant training provided via the training app. This must be completed within the first month of hiring. Communicate to the Store Manager what is driving sales and discuss any issues/priorities, to develop strategies to maximize business.
About you:

You'll be a team player who recognizes and celebrates the contributions and achievements of others. You'll have strong people management skills with the ability to resolve conflict and unproductive disagreements. You will work well with change, being able to quickly adapt and work with pace. Ensure that every customer receives excellent first-class service, with a warm, friendly and helpful approach
Job Type: Permanent

Pay: 10.00-13.10 per hour

Expected hours: No less than 12 per week

Additional pay:

Bonus scheme
Benefits:

Employee discount
Schedule:

Weekend availability
Ability to commute/relocate:

Horsham RH12 1AG: reliably commute or plan to relocate before starting work (required)
Work Location: In person