Job Description

Job Introduction

About the role:

At Triage we help people succeed. This role will play a key part in not only supporting participants move into new career and job opportunities but succeed there.


The Employer Services Resourcer is responsible for identifying, shortlisting and pre-screening candidates for the recruitment process sourced by our Employer Services team. This role will play a key part in supporting participants in moving into new career and job opportunities and provide general administrative support to the recruitment function. You will support the team with large, regional employers to secure bulk vacancies. Additionally, you will work collaboratively with the Employer Services Senior/Consultants to fill as many roles as possible through our caseload of participants, including those who have completed training and those involved in employer-led training courses.

Triage is a Disability Confident Employer who wishes to engage and encourage people with a disability or long-term health condition, ensuring they have the opportunities to fulfil their potential and realise their aspirations. We will interview all disabled applicants who meet the minimum requirements for the job and make reasonable adjustments to ensure candidates are not disadvantaged in any way.

Role themes

: People Motivation | Training and Delivery | Relationship Management

Required criteria:

A minimum of 2 years' experience supporting individuals with disabilities, neurodivergence and/or complex needs. Proven experience in providing support within both a group environment and one-to-one basis, where all individuals have different learning needs and with a dynamic and creative approach. Proven experience in delivering soft skills to aide a personalised approach for individuals to progress, including supporting those with significant anxiety, low confidence, self-esteem. Excellent verbal and written communication skills, with the ability to connect with participants from diverse backgrounds. Patience, empathy, and the ability to motivate and adapt training strategies to meet individual needs and change mindsets. Comfortable using instructional technology tools and resources to enhance language instruction and engage learners in digital learning environments. Ability to evaluate individual progress toward their goals, adjusting support strategies as needed. Evidence of attributes such as Challenge and Resilience, Flexibility and Adaptability, Honesty and Integrity, Impactful Communication, Planning and Decision Making, and Promoting Services.. Ability to positively challenge others. Very strong written and verbal communication skills, accomplished networking skills, organisational and time management skills with the ability to build professional relationships effectively. Experience of working in a performance target driven environment. Driver with access to vehicle and business car insurance.

Desirable criteria:

Experience creating engaging and interactive sessions that align with the individuals' goals, incorporating a variety of materials, resources, and activities. Experience of working in recruitment, publicly funded services, or other similar sectors Previous work with diverse populations Other desirable criteria including pre-existing network of organisations in the local area; the ability to use qualitative mechanisms to deliver continuous improvement to service delivery; a pro-active 'can-do' attitude; a track record of driving positive change and the ability to work under own initiative and think outside the box.

More details about the role:

People Motivation

Create a positive and inclusive environment that encourages individuals' participation and builds confidence to prepare the participant for their next steps. Identify and address the unique learning needs of each participant, offering person-centred support to help them overcome barriers and achieve their goals. Outstanding people skills with the ability to negotiate and motivate through action. Able to identify and deploy effective solutions to ensure all participants can achieve. Possess a true passion for supporting and positively impacting the lives of others. You will be comfortable supporting a diverse range of individuals on a 1-2-1 basis or in groups and have very strong engagement and communication skills.

Training and Delivery

Conduct initial assessments to determine participant's starting levels and identify support areas. Regularly evaluate individuals progress and adjust delivery strategies accordingly. Effectively manage varying sized groups of participants, being able to adapt to various learning styles, at different stages in the one group. Full responsibility of delivering innovative support solutions, based on local priorities and contractual requirements. Feedback on support materials, identifying new and creative ways to engage participation. A commitment to continuous professional growth and staying updated on delivery methodologies, resources, and technology. Apply new knowledge and techniques to improve delivery effectiveness.

Relationship Management

Build and maintain relationships with varying organisations to promote the support available through the programme and maximise repeat referrals in line with the Key Performance Indicators (KPI's). To identify relevant specialist support available as required by individuals on programme and maintain relationships. To identify opportunities that match the caseload requirements and capabilities, through community-based support groups. Promote and create an awareness of the entire range of Triage services including work experience/trial opportunities, vocational and accredited training as well as support filling vacancies. Represents Triage at external meetings to keep abreast of opportunities in the area and maintain links with other providers and partner organisations.

NB:

This job description is designed as guidance and there may be requirements to take on additional or alternative tasks to support the business as required. Your key tasks and responsibilities will be agreed with your line manager as part of the Triage performance management cycle.



All applicants must obtain a Disclosure Check on successful appointment (cost reimbursed).