Job Description

Introduction to Role

Resolve is a local charity committed to supporting individuals who need substance misuse treatment, are homeless or are experiencing poverty. Our comprehensive services include drug and alcohol treatment, a homeless project, and a welcoming community cafe and hub.

As a Drug and Alcohol Key Worker, you will play a vital role in developing and delivering a structured programme of group and one-to-one support within our Letchworth Drug and Alcohol team. Your efforts will directly contribute to the well-being and recovery of those in need. The benefits of the role include:

Impactful Work:

Make a significant difference in the lives of individuals in your community.

Supportive Team

: Work within a passionate and collaborative team environment.

Professional Growth:

Opportunities for ongoing professional development and personal fulfilment.

Job Title

: Key Worker - Drug and Alcohol Treatment Service.

Location:

Letchworth although you may be asked to work at Welwyn Garden City occasionally.

Hours:

Full time. Normal working hours are Monday 9am - 7.30pm, Tuesday, Wednesday and Thursday 9am - 4.30pm, Friday 9am - 4pm.

Contract:

Permanent.

Accountable to:

Recovery Services Manager.

Purpose of Role:

To be part of our dedicated Drug and Alcohol key work team. To develop and deliver a structured group programme and one-to-one key work.

Main Responsibilities

Programme Development

: Collaborate with the key work team to design and implement structured group and one-on-one key work programmes.

Client Assessment:

Conduct initial triage and comprehensive assessments, identifying additional health needs for appropriate referrals.

Case Management:

Manage a caseload, providing support to maximise harm reduction for individuals and the community.

Recovery Planning

: Develop, implement and review individual recovery plans and risk assessments.

Record Keeping:

Maintain clear, concise, and accurate client records.

Support Services:

Assist clients in accessing employment, training and education opportunities.

Team Collaboration:

Work flexibly and effectively as part of the team, sharing knowledge and assisting others.

Networking:

Liaise with other agencies and service providers for client referrals and service promotion.

Review Participation:

Engage in procedural and personal review processes, including Personal Development Reviews.

Communication

Record Management:

Handle incoming and outgoing communications responsibly.

Service Promotion:

Promote the service and liaise with external partners.

Meeting Participation:

Attend internal and external meetings and events.

Team Contributions:

Actively participate in team meetings and discussions to enhance service effectiveness.

General

Compliance:

Adhere to internal policies and external standards including health and safety, data protection and safeguarding policies.

Professional Development:

Engage fully in Resolve's appraisal system, training and learning opportunities.

Service Evaluation:

Contribute to the continual monitoring and evaluation of service provision.

Flexible Working:

Perform other duties as required by line manager. Work at any Resolve site as required.

Person Specification

Knowledge:

Understanding of substance misuse/mental health issues and recovery. Lived experience is desirable.

Communication Skills

: Excellent written and verbal communication abilities.

Empathy:

Connect with people at all levels with empathy and enthusiasm for helping others.

IT Proficiency:

Good IT skills, including Microsoft Office and client management systems.

Confidence:

Confident delivering group therapy and one-to-one keywork. Experience desirable.

Teamwork:

Ability to work collaboratively within a team.

Creativity:

Innovative and creative in all areas of work.

Motivation:

Ability to engage and motivate individuals towards recovery, abstinence and relapse prevention.

Job Type: Full-time

Pay: 25,113.00-26,189.00 per year

Benefits:

Additional leave Casual dress Company pension Employee discount Free parking Referral programme Sick pay
Schedule:

Monday to Friday
Application question(s):

Understanding of substance misuse / mental health issues and recovery.
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 21/07/2025