Job Description

Job Introduction

Who is Triage?

Triage provides information, advice, guidance, skills, workplace training, work preparation and supportive recruitment services that help people secure a job, progress in the workplace and build meaningful careers.



Delivering from locations across Scotland and Northeast England, Triage partners with multiple public, private and community organisation. Working with local, regional, and national stakeholders, prime contractors and Jobcentre Plus, we deliver employment, education and training programmes that respond to the social, cultural, inclusive and economic growth agendas.



We are looking for people to join us, who reflect our values. With offices across the UK, our values are what helps unite our teams and provides us with a sense of belonging. No matter the location we work in, or the role we carry out, we feel a sense of community and that's all because of our values. For us, our five values frame our interactions and set standards both internally and externally - they are the building blocks on how we do business.

"We thrive together", "We do something amazing everyday", "We never give up",

"We know our knowledge is power", "We act with kindness".

In other words, if you have a true passion for working with and helping others, Triage could be the employer for you.

About the role:

As a Key Worker you will support parents and young people (participants) to overcome their individual barriers and take positive next steps in achieving their goals. You will be responsible for building and maintaining relationships with local community support organisations, youth workers, local area co-ordinator teams and employers, to promote the programme and generate referrals to build your caseload.



The support you provide will be tailored to each participant based on their initial assessment and could include group interventions that you will facilitate in addition to one-to-one personalised activities. Where appropriate you may also be required to provide accredited learning and source work placements for your participants.



This position requires strong interpersonal skills, a passion for training and supporting those with multiple complex needs, and ability to adapt your training and support methods to meet the diverse needs of participants.



As a Disability Confident Leader, we wish to engage and encourage people with a disability or long-term health condition to work for us, ensuring they have the opportunities to fulfil their potential and realise their aspirations. We will interview all disabled applicants who meet the minimum requirements for the job and make reasonable adjustments to ensure candidates are not disadvantaged in any way.

Role themes

: People Motivation | Training and Delivery | Relationship Management

Required criteria:

Proven experience in delivering soft skills and employability skills or similar programmes within an environment where all individuals have different learning needs and with a dynamic and creative approach. Experience of working with disadvantaged groups including care experienced and multi-needs individuals. Patience, empathy, and the ability to motivate participants needs and adapt training and support strategies to meet individual needs and change mindsets Ability to evaluate individual progress towards their goals, adjusting support strategies as needed. Strong written and verbal communication skills, negotiation skills, accomplished networking skills, organisational time management skills with the ability to build professional relationships effectively. Ability to positively challenge others. Excellent verbal and written communication skills, with the ability to connect with participants from diverse backgrounds. Comfortable using instructional technology tools and resources to enhance and engage learners in digital learning environments. A commitment to continuous professional growth and staying updated on delivery methodologies, resources, and technology, including current trends, research and best practice for delivery. Values driven. Experience of working in a performance target driven environment. Driver with access to vehicle and business car insurance.

Desirable criteria:

Training qualification such as Education & Training/CAVA or equivalent Sound knowledge of Awarding Body requirements and standards Experience of working in recruitment, publicly funded services, or other similar sectors Pre-existing network of partnerships in the local area; the ability to use qualitative mechanisms to deliver continuous improvement to service delivery; a pro-active 'can-do' attitude; a track record of driving positive change and the ability to work under own initiative and think outside the box.

More details about the role:

People Motivation

To create a positive and inclusive environment that encourages individuals' participation and builds confidence to prepare for their next steps. To develop and nurture strong supportive relationships with participants, ensuring they achieve their goals and objectives. Outstanding people skills with the ability to negotiation and motivate through action. Possess a true passion for supporting and positively impacting the lives of others. To be comfortable supporting a diverse range of individuals on a 1-2-1 basis or group setting and have very strong engagement and communication skills.

Training and Delivery

To conduct initial assessments to determine participant's starting levels and identify next steps. Regularly evaluate individuals progress and adjust delivery strategies accordingly. Effectively manage varying sized groups of participants, being able to adapt to various learning styles, at different stages in the one group. Full responsibility of delivering innovative solutions, based on local priorities and contractual requirements.

Relationship Management

Ensure all promotions of the services are delivered in accordance with Key Performance Indicators (KPI's). To identify opportunities for next steps for each individual which may include, progression to other provision, work placement/job opportunities that match the caseload requirements and capabilities. Represent Triage at external meetings to keep abreast of provision opportunities.

NB:

This job description is designed as guidance and there may be requirements to take on additional or alternative tasks to support the business as required. Your key tasks and responsibilities will be agreed with your line manager as part of the Triage performance management cycle.

All applicants must obtain a Disclosure Check on successful appointment (cost reimbursed).