Job Description

We're on the lookout for a Keyholder to join our fantastic Edinburgh Store Team. As a key holder for the store, you will support the Store Manager and Assistant Store Manager in driving sales and providing world class customer service. You will love being on the shop floor with our customers, whilst sharing your knowledge of the outdoors, advising on the best kit for the adventures they are going on and sharing the best of the local area. A passion for the great outdoors is a must!

The role will involve being responsible for opening and closing the store when the Store Manager/Assistant Store Manager are absent and assisting with deliveries, shipping orders and merchandising the store.

Duties

Assist in managing daily store operations to ensure a smooth workflow. Supervise and train staff, fostering a positive work environment that encourages teamwork. Maintain high standards of customer service by ensuring staff are attentive and responsive to customer needs. Manage inventory levels, including stock replenishment and merchandising displays. Handle customer inquiries and resolve any issues promptly with professionalism. Ensure compliance with company policies and procedures, including health and safety regulations.

Qualifications

Proven experience in retail management or a similar role is preferred. Strong sales management skills with a track record of achieving targets. Excellent communication skills, both verbal and written. Demonstrated leadership capabilities with experience in supervising teams. Exceptional time management skills with the ability to prioritise tasks effectively. Proficient phone etiquette for handling customer calls and inquiries professionally. A proactive approach to problem-solving with the ability to manage multiple tasks simultaneously.

The Store

We have a relaxed retail environment, but we work hard. Tea (and coffee for the non-believers) is always to hand, decent music is almost always on, and we are driven by our mission to support our customers "go nice places do good things".

About Alpkit

Customer experience is placed at the heart of Alpkit operations. We strive to be with our customer throughout their journey with us. Our entire operation works to continually improve the Alpkit experience for our customers, from increasing product range and performance, to addressing customer concerns such as minimising plastic use and improving our internal systems to advance our service. We are a multi-award-winning adventure sports brand and retailer. Our pursuit of great customer experience is at the core of what we do.

Perks of the job

We truly believe that our success depends on the people that work here and the culture we create and are passionate about providing a place people want to work. We offer a range of benefits to enhance your career and wellbeing: ability to buy extra holiday, Alpkit discount for you, your family, and friends. Life insurance; critical illness cover; cycle to work scheme; enhanced pension contributions, paid volunteer days; we are environmentally and sustainability conscious; and we promote a learning culture.

If you are passionate about the outdoors and possess the necessary skills to lead a team towards success, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: 26,978.00 per year

Benefits:

Additional leave Company pension Cycle to work scheme Employee discount Gym membership Health & wellbeing programme Paid volunteer time Sabbatical Sick pay Store discount
Schedule:

Day shift
Work Location: In person

Expected start date: 04/08/2025