Job Description

Kiehls Store Business Manager



Embrace Your Nature. At Kiehl's, we believe that skincare is a celebration of individuality and a journey to feeling your best in your own skin.



We empower every individual to embrace their unique story and care for their skin with confidence, using products rooted in science and inspired by nature.



Driven by a passion for sustainability, community, and inclusivity, we offer high-quality formulations and personalized experiences, inviting everyone to join our mission of healthy skin for all.



Join us in shaping the future of skincare, where authenticity and care come first, and become part of a brand that celebrates individuality and the power of nature.

Who we are looking for:

A Skincare Expert: You're passionate about all things skincare and love sharing your expertise with your team and customers! You're a pro at giving personalized advice and helping people find the perfect products to achieve healthy, radiant skin. A Connection Creator: You're a natural at building authentic relationships and making people feel comfortable. You love chatting with customers, learning about their unique needs, and helping them create a skincare routine that reflects their individuality. A Growth Champion: You're passionate about coaching and developing others. You see the potential in everyone and empower your team to achieve amazing things. A Trendsetter: You're always on top of the latest skincare and wellness trends. Whether it's in-store or online, you know how to connect with people and build a community around your passion for skincare. A Go-Getter: You're driven, ambitious, and love a challenge. You're excited to create innovative in-store experiences and achieve outstanding results through your team. A Kiehl's Ambassador: You're a true believer in the Kiehl's mission and values. You're passionate about our iconic brand and can't wait to represent it.

What you will be doing:

People Management and Development

Supporting Team Onboarding and Training: Assist the Business Manager in onboarding new team members, delivering on-the-job coaching, and supporting their ongoing development. Performance Monitoring: Assist the Business Manager in tracking team performance and identifying areas for improvement. Performance Feedback Support: Provide feedback to team members on performance, under the guidance of the Business Manager, focusing on coaching and development opportunities.

Elevating Customer Experience

Embodying Brand Excellence: Act as a Kiehl's brand ambassador, providing a personalized and welcoming customer experience through exceptional service and merchandising standards. Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into Kiehl's heritage, and offer tailored product knowledge, tips, and techniques to meet customer needs. Deliver the Kiehl's Service Experience: Ensure that the team delivers the Kiehl's service model, providing exceptional customer service and experiences.

Driving Retail Performance

Exceeding Sales Targets: Contribute to the development and execution of plans to achieve retail targets and KPIs. Identify and communicate potential risks and opportunities to the Team Manager. Creating and Executing Engaging Events: Support the planning and execution of engaging events and activations that drive customer excitement for Kiehl's. Developing New Business: Contribute creative ideas to generate new business and support the implementation of innovative strategies. Building Client Relationships: Actively build and maintain relationships with key customers, contributing to the growth of the loyal customer base.

Operational Excellence

Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise. Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail). Maintaining Counter Standards: Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.

Support and Development - Invest in Your Future with Kiehl's

At Kiehl's, we are committed to your growth and development. Here's how we'll support you every step of the way: Comprehensive Onboarding: Kickstart your journey with a dynamic blend of in-person and online modules during your first three months, covering everything you need to know about our brand and culture. From day one, you'll become an integral part of the Kiehl's community. Continuous Learning: Benefit from ongoing training and mentorship with your Area Manager, Education Manager, and peers, developing your expertise in service excellence, retail best practices, and skincare knowledge. Immersive Brand Experience: Connect with the wider Kiehl's community at our stunning head office in White City, London, for an immersive training induction that will deepen your understanding of our brand and values. Exclusive Product Previews: Get hands-on with the latest innovations and trendsetting skincare products at regular training events, staying ahead of the curve. On-Demand Learning Resources: Access our internal platform for self-directed learning, expanding your knowledge and building valuable relationships. Career Growth Opportunities: Collaborate with your Area Manager and Education team to chart your career path and unlock your full potential within Kiehl's and L'Oreal Luxe.

Benefits and Rewards - Be Rewarded, Be Valued, Be L'Oreal



Join L'Oreal Luxe and enjoy a comprehensive rewards package designed to recognize your contributions and support your well-being:

Competitive Compensation: ?Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success. Exclusive Product Perks: ?Enjoy access to an incredible selection of products from over 35 renowned L'Oreal brands at our exclusive staff shop. Generous Time Off: ?Recharge and refresh with 30 days of holiday, inclusive of bank holidays. Health and Wellness Benefits: ?Take advantage of discounted dental insurance and access additional support resources for mental health and financial well-being. Referral Bonus Program: ?Share the L'Oreal Luxe experience and earn bonuses by referring talented individuals to join our team. Sustainability Initiatives: ?Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L'Oreal for the Future initiatives. #Beautythatmovestheworld

At L'Oreal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oreal.