Job Description

Kiehls Skin Pro



Embrace Your Nature. At Kiehl's, we believe that skincare is a celebration of individuality and a journey to feeling your best in your own skin.



We empower every individual to embrace their unique story and care for their skin with confidence, using products rooted in science and inspired by nature.



Driven by a passion for sustainability, community, and inclusivity, we offer high-quality formulations and personalized experiences, inviting everyone to join our mission of healthy skin for all.



Join us in shaping the future of skincare, where authenticity and care come first, and become part of a brand that celebrates individuality and the power of nature.

Who we are looking for:

A Skincare Enthusiast: You're passionate about all things skincare and love sharing your expertise! You're a pro at giving personalized advice and helping people find the perfect products to achieve healthy, radiant skin. A Connection Creator: You're a natural at building authentic relationships and making people feel comfortable. You love chatting with customers, learning about their unique needs, and helping them create a skincare routine that reflects their individuality. A Trendsetter: You're always on top of the latest skincare and wellness trends. Whether it's in-store or online, you know how to connect with people and build a community around your passion for skincare. A Go-Getter: You're driven, ambitious, and love a challenge. You're excited to create innovative in-store experiences and achieve outstanding results. A Kiehl's Ambassador: You're a true believer in the Kiehl's mission and values. You're passionate about our iconic brand and can't wait to represent it.

What you will be doing:

Skincare Specialist

Creating Engaging Skincare Experiences: Design and execute innovative, engaging skincare events and activations that drive customer interest and excitement for Kiehl's products. Team Skincare Leadership: Provide expert coaching and guidance to team members on all aspects of skincare, empowering them to confidently deliver exceptional customer service and achieve sales goals. Personalized Skincare Consultations: Serve as the go-to skincare expert for customers, offering personalized recommendations to address individual needs.

Elevating Customer Experience

Delivering the Kiehl's Experience: Consistently execute the Kiehl's service model, ensuring a welcoming and personalized experience for every customer. Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into Kiehl's heritage, and offer tailored product knowledge, tips, and techniques to meet customer needs. Embodying Brand Excellence: Act as a Kiehl's Ambassador, providing a personalized customer experience through exceptional service and merchandising standards. Staying Trend-Forward: Maintain a strong understanding of the latest skincare and wellness trends to provide expert advice and personalized recommendations.

Driving Retail Performance

Achieving Sales Targets: Consistently achieve individual and counter sales goals as agreed with your line manager. Building Client Relationships: Proactively build authentic relationships with customers, both in-store and through digital channels, fostering loyalty and repeat business. Promoting Events and Activities: Inform new and existing customers about upcoming in-store events, promotions, and brand activations. Brand Advocacy: Passionately represent Kiehl's and share your expertise on internal and external social media platforms, adhering to company guidelines.

Operational Excellence

Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise. Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail). Maintaining Counter Standards: Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.

Support and Development - Invest in Your Future with Kiehl's



At Kiehl's, we are committed to your growth and development. Here's how we'll support you every step of the way:

Comprehensive Onboarding: Kickstart your journey with a dynamic blend of in-person and online modules during your first three months, covering everything you need to know about our brand and culture. From day one, you'll become an integral part of the Kiehl's community. Continuous Learning: Benefit from ongoing training and mentorship with your Area Manager, Education Manager, and peers, developing your expertise in service excellence, retail best practices, and skincare knowledge. Immersive Brand Experience: Connect with the wider Kiehl's community at our stunning head office in White City, London, for an immersive training induction that will deepen your understanding of our brand and values. Exclusive Product Previews: Get hands-on with the latest innovations and trendsetting skincare products at regular training events, staying ahead of the curve. On-Demand Learning Resources: Access our internal platform for self-directed learning, expanding your knowledge and building valuable relationships. Career Growth Opportunities: Collaborate with your Counter Manager, Area Manager, and Education team to chart your career path and unlock your full potential within Kiehl's and L'Oreal Luxe.

Benefits and Rewards - Be Rewarded, Be Valued, Be L'Oreal



Join L'Oreal Luxe and enjoy a comprehensive rewards package designed to recognize your contributions and support your well-being:

Competitive Compensation: ?Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success. Exclusive Product Perks: ?Enjoy access to an incredible selection of products from over 35 renowned L'Oreal brands at our exclusive staff shop. Generous Time Off: ?Recharge and refresh with 30 days of holiday, inclusive of bank holidays. Health and Wellness Benefits: ?Take advantage of discounted dental insurance and access additional support resources for mental health and financial well-being. Referral Bonus Program: ?Share the L'Oreal Luxe experience and earn bonuses by referring talented individuals to join our team. Sustainability Initiatives: ?Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L'Oreal for the Future initiatives. #Beautythatmovestheworld

At L'Oreal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oreal.