Job Description

Reference
HUL/25/0245

Full Time Equivalent Salary (based on a 37 hour working week)

24790 - 25584


Occupational group
Housing
Job term
Part Time
Appointment type
Permanent
Hours
21
Division
Legal Services & Partnerships - Directorate
Closing Date
08 June 2025
Proposed Shortlisting Date
09 June 2025
Proposed Interview Date
25 June 2025
Place of work
Wilson Centre, Hull HU1 2AB
For an informal discussion please contact
Zoe Minors
Contact telephone
01482 613 359

The role of a Kingston Care Controller is to operate the central control alarm system on a rotation 24-hour shift basis to ensure that an efficient and professional response to the needs of users of the PNC lifeline system is maintained to enable them to maximise their independence in the community and remain in their own homes. To assist and support the service in the promotion, development, and installation of assistive technology products.



Holding IT skills to a level 1 RSA or word processing equivalent, having a appropriate NVQ2 qualification or working towards one or an equivalent and be literate and numerate are all essential requirements of the role.



Having experience in a call centre environment is desirable and you must be able to work days, nights, weekends and bank holidays when required



You must also have the following skills/experience/knowledge;


Customer contact either face to face or over the phone. Experience of providing services for older and/or vulnerable people. Excellent communication skills with the elderly and other vulnerable people and to respond in a caring, non-judgemental and sympathetic manner. Excellent time management skills. Ability to work as part of a team/on own initiative. Working knowledge of IT systems. Ability to evaluate emergency situations, staying calm and communicating effectively to resolve, at times, life threatening situations whilst remaining assertive. Ability to provide reassurance to vulnerable people who may be stressed and/or frightened. Ability to listen and deal with difficult situations where callers may become verbally aggressive. be able to write accurate and concise system records.

For an informal discussion about the role, please contact Zoe Minors , TEAM LEADER on 01482 613 359 or zoe.minors@hullcc.gov.uk. or Nikki Kirk, INDEPENDENT LIVING MANAGER on 01482 614 300 or nikki.kirk@hullcc.gov.uk



Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.



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Please ensure that you complete and submit your application by midnight on the closing date.



We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.



We adopt a 'name blind' approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.



We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.



The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.


Any offer of employment to the above post will be subject to receipt of a satisfactory Enhanced Disclosure from the Disclosure & Barring Service.