Job Description

We're an organisation that is changing the way we deliver our services. Why? It's simple, because our residents are telling us they want us to improve our services and we've been listening

We're looking for a Knowing our Residents Manager, the person responsible for the delivery of resident engagement services and who will help us to better shape what we do at CHL by understanding who lives behind our front doors.

You will act as a driving force in delivering the understanding we need to 'Get to Know' our residents better. This will involve leading projects and initiatives that will put to work the insights gained from our daily interactions with customers, right through to feedback from our more involved consultations.

You will lead on the development of resident-focussed service improvements, driving forward change initiatives across the business based on customer intelligence, and apply the feedback and insight CHL gathers to shape and change the business.

You'll need to have you ear to the ground and understand the role everyone plays at CHL when it comes to knowing our residents and be able to inspire others to deliver strong, empowering and worthy resident engagement.

We want someone to champion how this insight can be best used to shape our services, based on customer intelligence and insight. You'll instil a sense of vision, purpose and ambition. You will ensure the voice for our residents is heard, and that the business understands their needs by knowing who they are and understanding our communities.

If you're ready to become connected to our residents and communities and can work collaboratively, then it's time to apply for our Knowing our Residents Manager role.

About you

Do you have...

CiH level 4, degree or professional qualification or significant demonstrable service-related experience The knowledge and understanding of the requirements of Regulator of Social Housing, particularly the Transparency, Influence and Accountability standard. The ability to communicate complex issues to audiences ranging from residents to senior managers and directors Experience of building effective relationships and enhancing the reputation of the business with stakeholders and partners. The ability to lead and motivate To find out more about the role and requirements, please view the Role Profile.

Our offer to you

Salary:

40,453.00

Working Hours:

37 hours per week

Contract Type:

Permanent

Base:

Hybrid working - working from office, home, site and in the community as needed. Your base will be our main office in

Chy Trevail, Bodmin, PL31 2FR

.

What you'll get from us in return is:

A challenge like no other - Cornwall is unique and so are we! A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, 28 days annual leave plus bank hols (rising to 31 days plus BHs after 5 years' continuous service) with the option to buy more, family friendly policies, and our flexible approach to work A senior management team who will listen and support you, and encourage your ideas and creative thinking Investment and support in your continuous learning and development Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal And a chance to really make your mark

Safeguarding

We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role.

To apply

It's really easy to apply for our roles - simply follow the link to create a candidate profile, answer the screening questions and upload a CV and covering letter/statement.

The planned closing date for applications is 26 January 2026 (midday). However, we reserve the right to close the vacancy early if sufficient applications are received. So we recommend that you please submit your application early.

Interviews are planned for 4-5 February 2026 person at Chy Trevail, Bodmin.

We're an organisation that is changing the way we deliver our services. Why? It's simple, because our residents are telling us they want us to improve our services and we've been listening.

We are a Disability Confident employer and will offer an interview to applicants under this scheme that meet the essential requirements of the role. We will also work with you to put in place reasonable adjustments when possible.

Contact us

If you'd like to have a discussion about the role, please feel free to contact us at peopleandHandS@cornwallhousing.org.uk or 01872 324 329

Thank you for your interest in supporting our important work at Cornwall Housing, delivering safe homes in strong communities for one and all!

Recruitment Agencies -

we are not currently seeking agency support with this vacancy, thank you. Please view our information for recruitment agencies here:

https://www.cornwallhousing.org.uk/jobs/recruitment-agencies/

INDCHL

Job Types: Full-time, Permanent

Pay: 40,453.00 per year

Benefits:

Additional leave Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Sick pay
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Bodmin PL31 2FR