Job Description

Job Overview

We are seeking a highly organised and detail-oriented Administrator to join our team at our

Gateshead Head Office

. The successful candidate will play a crucial role in ensuring the smooth operation of our office by providing essential administrative support. This position requires a proactive individual with excellent communication skills and the ability to manage multiple tasks efficiently.

This role is 22.5 hours per week, between 9.30am-2.30pm.

Salary: 15,303 based on part time hours.

Benefits?

As part of our Kwik Tan team, you'll have:

The opportunity to earn length of service rewards including an enhanced holiday scheme In house gym and tanning facilities Access to a generous refer a friend programme Life Assurance The opportunity to earn bonuses and recognition for going the extra mile. HAPI App discounts - retail, travel, cinema etc. Employee Development Programme available. Employee Assistance Programme. The opportunity to personally and professionally develop yourself Access to a unique online learning system

What is the role?

Joining us as an Administrator you will be the first point of contact for Area and Salon Managers, offering administrative and customer service support.

Produce daily, weekly, and monthly sales reports.

Complete security audit and present relevant findings to Area Managers.

Provide operational support for senior management working in the field.

Maintain stock systems at head office and salon level, including liaising with suppliers.

Track and process invoices.

Maintain accurate meter readings for UV tanning equipment and identify when retubing is due.

Execution of seasonal promotional campaigns.

Provide analysis for promotional campaigns.

Responding to support tickets to enable tracking and resolution of salon and customer requests.

Processing customer complaints, liaising with relevant senior managers then closing support tickets.

Assisting customers with registration and/or account creation and resolving issues.

Passing customer feedback from multiple channels to the relevant managers to improve business performance.

Handle and gather confidential information.

General administrative support.

Who are we looking for?

We welcome candidates from all different backgrounds and of various experiences, to apply to join our well-established team. This role will suit someone with a 'can do' attitude who enjoys working in a fast-paced environment. This position requires you to have the following criteria:

Good administration skills Excellent organisation and communication skills Diligent and thorough with an excellent eye for attention to detail Excellent IT skills especially working with MS office, specifically excel Self-motivated

Who are we?

We operate 41 tanning salons located within or above our gaming business, our salons have been established since 2001, this role is specifically working within our tanning department.

What Happens next?

If your initial application is successful, you will be contacted by the Recruiter looking after the vacancy or the Hiring Manager. They will discuss the role with you; answer any questions you may have at this point and explain the next steps.

Please view our Recruitment Data Privacy Notice which is on our Company website.

INDHQ

Job Types: Part-time, Permanent

Pay: 15,303.00 per year

Expected hours: 22.5 per week

Benefits:

Company pension Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance On-site gym On-site parking Referral programme Store discount
Ability to commute/relocate:

Gateshead, NE11 0BL: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you aged 18 or above due to Licensing Laws? If successful we carry out DBS checks, would you be comfortable with this?
Experience:

Administration: 1 year (required)
Work Location: In person