Job Description

Are you passionate about cloud technology and helping customers succeed? If so, Revolgy wants you! We're seeking a motivated and customer-focused Level 1 Cloud Engineer to join our growing team and be the first point of contact for our valued clients. As a key member of our support team, you'll play a crucial role in ensuring the smooth operation of our customer's cloud infrastructure, providing exceptional support and contributing to process improvements.

Location

Remote position open to candidates located in Europe.

Contract Type

This position is open to candidates seeking engagement as an independent contractor under a business-to-business (B2B) contractual arrangement.

About Revolgy ?

Revolgy is a leading multinational company providing digital transformation services through online collaboration tools and cloud infrastructure operating on Google Cloud Platform and Amazon Web Services. We are a premier partner of Google and Amazon. We serve over 2000 customers around the globe.

What You'll Do

?

As a Level 1 Cloud Engineer, you'll be at the heart of our customer support operations. You'll be responsible for:

Front-Line Customer Support:

Providing timely and helpful responses to customer inquiries and issues via email, phone, and other channels.

Incident Management & Resolution:

Troubleshooting and resolving common infrastructure outages and support issues, including diagnosing problems with third-party services and deployment environments.

Ticket Management:

Creating, updating, and maintaining accurate records of all customer interactions and issue resolutions within our ticketing system, ensuring adherence to SLAs.

Process Automation:

Working on tasks to automate business processes using various tools and technologies to improve efficiency.

Cloud Console Management:

Performing routine administrative and operational tasks directly within AWS or GCP cloud management consoles.

Communication:

Communicating important updates from cloud providers (e.g., pricing changes, end-of-support notifications) to relevant internal stakeholders.

You'll be working closely with

Customers:

Direct communication with Revolgy's clients.

2nd-Level Support Engineers:

Collaborating to escalate and resolve complex issues.

Cloud Providers (AWS, GCP):

Resolving issues and gathering information.

Team Lead/Project Manager:

For guidance and operational oversight.

Fellow L1 Cloud Engineers:

For knowledge sharing and peer support.

What You Bring

Experience:

1-2 years in an IT role (support, networking, dev, or sysadmin) with hands-on experience in at least one major cloud provider (AWS or GCP).

Must-Have Tools/Knowledge:

+ Experience with AWS (preferred) or GCP.
+ Infrastructure as Code (Terraform, CloudFormation).
+ Git/GitHub/GitLab.
+ Proficiency in at least one programming language.
+ Understanding of core concepts like observability, networking, and cloud management consoles.

Nice-to-Have Tools/Knowledge:

+ Deeper AWS expertise.
+ Experience with specific observability tools (Prometheus, Grafana, PagerDuty).
+ Experience with CRM and ticketing systems (Freshdesk, Zendesk).
+ General Linux proficiency.

Key Traits:

+ Strong communication skills in English.
+ Excellent problem-solving abilities.
+ A strong sense of ownership and initiative.
+ Ability to work autonomously.
A customer-centric and continuous learning mindset.
+

Why Join Revolgy?

Fully remote setup

& flexible remote-first culture

Growth & learning

- access to continuous training, certifications and career development opportunities.

Challenging environment

- work on complex, high-impact cloud projects that push the boundaries of innovation.

? Gather with the Revolgians

on yearly company events

Equal Opportunity Employer

Diversity and equal opportunity are important to us. We are happy about the interest of all candidates and strive to provide feedback as quickly as possible.