Job Description

Description

We have an opening for Level 3 Consultant in our Business Applications Support Practice. This position is that of technical escalation for our Support Squads as well as being responsible for delivering CRs/small projects for our customers.

Key Responsibilities

Key Responsibilities :

1. Technical Escalation:

Serve as a high-level technicalfunctional resource

for issues escalated from our Level 2 Consultants

.

Diagnose, troubleshoot, and resolve complex incidents

in a timely manner, providing clear and accurate information to customers and stakeholders

Act as an escalation point for critical customer incidents,

managing the resolution process from start to finish including completion of RCA reports.

2. Client Engagement:

Act as the main point of contact for high-profile or time sensitive escalations,

providing timely updates and managing expectations with our customers

.

Communicate technical information to customers at varying technical skill levels

, ensuring understanding and satisfaction with the resolution process

Provide strategic guidance

on the use of Dynamics 365 and Power Platform to achieve business objectives.

3. Change Requests/Small Projects:

Implementation of CRs

in Dynamics 365 and Power Platform from scoping, documentation through to execution and delivery.

Contribute towards project timeline planning

for small projects in the Support practice alongside a project manager to ensure successful project outcomes.

Collaborate with other consultants, developers, and stakeholders

to achieve small project goals.

4. Technical Expertise & Innovation:

Stay updated with the latest advancements

in Dynamics 365 and Power Platform, bringing innovative ideas to the table, either functional or technical.

Develop reusable components

and frameworks to accelerate project delivery and improve solution quality.

Mentor junior consultants,

providing technical guidance and support.

5. Documentation & Compliance:

Create and maintain comprehensive project documentation,

including technical specifications, configuration guides, and user manuals.

Ensure compliance

with industry standards and internal methodologies.

6. Continuous Improvement:

Identify opportunities for process and solution improvements,

and drive initiatives to implement them.

Participate in internal knowledge-sharing sessions

to contribute to the growth and development of the wider support practice.

Skills, Knowledge and Expertise

Experience:

Minimum 5+ years of experience in implementing and/or supporting Microsoft Dynamics 365 and Power Platform solutions. Demonstrated experience of supporting/implementing on-prem D365 solutions.

Technical Skills:

Proficiency in Power Apps, Power Automate and Dynamics 365. Requirement to have achieved Microsoft PL-200 & PL-400.

Project Management:

Demonstrated experience of working on complex projects and/or CRs.

Client Management:

Strong client engagement skills, with the ability to understand client needs and deliver effective solutions.

Communication:

Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.

Problem-Solving:

Strong analytical and problem-solving skills, with a focus on delivering high-quality solutions.

About Codec

Established over 40 years ago, Codec is a multi-award-winning Microsoft Solutions Partner, trusted by public and private sector organisations to deliver impactful digital transformation. With offices in

Dublin

,

Belfast

,

Cologne

, and across

Germany

, our team of over

300 experts

specialises in harnessing the full potential of Microsoft technologies--including

Dynamics 365

,

Power Platform

,

Azure

, and

Copilot

--to drive innovation, automation, and operational excellence. Codec combines deep industry expertise with a proven track record to help organisations unlock the power of AI and modern cloud solutions



Though originally best known as a hardware reseller, since 2010 Codec has focused on building an outstanding software consulting business with a team of experts implementing enterprise solutions using products from Microsoft and Oracle. Our customer base, revenues and average contract values have grown steadily year on year and we continue to invest in the provision of new product and service offerings.



Our team is a careful mix of recent graduates and experienced professionals from a variety of diverse cultural backgrounds. We are a melting pot of seasoned consultants supported by the best talent from the local universities. We have a thriving placement student academy and graduate recruitment programme which grows year on year.



This company is an equal opportunities employer