Job Description

As a Large Loss Handler you will be proactively managing a caseload of technically complex claims up to a value of 500,000 including fatalities, mild brain, and serious orthopaedic injury claims whilst operating within Haven's Delegated Authority and reserving and reporting to reinsurers when required.



Provide technical support and guidance to less experienced claims handlers and handle technical referrals where required.

Role:

Large Loss Handler

Location:

Sevenoaks or Liverpool with Hybrid Working

Working hours:

37.5 hours, Monday to Friday from 9:00am to 5:30pm

Salary:

45,000- 52,500 + 10% bonus potential per annum, paid quarterley

What you will be doing:

A proactive management approach to handling their own portfolio with excellent diary management whilst maintaining own KPI's and SLA's. Proactive review of claims ensuring they are realistically and accurately reserved in line with best practice and the earliest opportunity and referring those highlighted as exceeding authority. To provide accurate and timely written reports and verbal presentations of cases to the wider business and reinsurers. Understand when to utilise external suppliers to ensure the best outcome for the business with minimal claims spend. Participate in training/auditing of less experienced handlers where required. Maintain own technical knowledge through training/seminars and provide feedback and training on issues identified. Assist with setting of technical philosophy and business best practice and participating in any projects as/when the business requires.

What we're looking for:

Persuasive, strong and confident communicator with strong analytical skills. Ability to use own initiative to explore all options to achieve the best outcome for the business and take ownership of the same. Highly motivated self-starter requiring minimal supervision and superior time management skills ensuring they are capable of organising and prioritising work effectively. Excellent team player. A solid understanding of case law, statute, CPR and Pre-Action Protocols. Always acts as a role model.

About Acorn Insurance

With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.



At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.



We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.



The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.



Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:

Wellbeing:

Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Colleague Assistance programme offers a suite of wellbeing services such as: 6 Free Counselling sessions per year Unlimited access to a telephone councillor 24/7 Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor. Network of internal qualified mental health first aiders are available to provide support to colleagues.

Financial:

A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a 250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.

Reward, Recognition and Culture:

Long Service Award paid on 5,10- and 15-years' service A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events.

Please visit our website to view more of our excellent work benefits!



All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.



Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.



At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it's modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.



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