Job Description

Job Summary

We are seeking a motivated and enthusiastic Laserfab Sales Assistant to join our existing team. The ideal candidate will provide support to the sales team and ensure smooth coordination between internal departments and external clients. It combines general office administration with sales support duties.

Responsibilities

Handle customer enquiries via telephone and email promptly and professionally, providing clear, accurate information and ensuring all communications are logged and followed up effectively Collaborate closely with internal departments to align customer requirements with operational capabilities, maintain transparency and supporting efficient service delivery Maintain accurate records of customer interactions, project milestones, and sales pipeline activities within the computer system to support informed decision-making and reporting Work with the sales team to prepare and issue quotations Proactively follow up on quotations to drive order conversion, build strong customer relationships, and enhance overall satisfaction Create and verify specification sheets and supporting documentation, ensuring all information reflects customer expectations accurately Coordinate with customers to confirm order details, delivery schedules, and resolve any queries or discrepancies in a timely and professional manner Work with the purchasing team to ensure timely availability of required materials, supporting smooth order fulfilment and production planning

Skills

Excellent communication skills with the ability to collaborate effectively across teams and departments. Excellent organisational skills, with attention to detail in maintaining store presentation. A proactive approach to identifying and problem-solving Capable of working calmly and efficiently under pressure, while maintaining a strong attention to detail Ability to work well within a team environment while also being self-motivated. Punctuality and reliable attendance are essential and expected

Salary: In line with statutory minimum wage


Job Type: Full-time


Work Location: In person