Job Description

LCI Claims Relationship Consultant

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Join a mutual company that puts people at the heart of everything we do

Manage key corporate client claims relationships to support retention, control costs and improve customer satisfaction

Work from home 80% of your time with 20% at our impressive office in Stratford-upon-Avon

About the role

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In this role, you'll support the delivery of LCI's claims relationship management proposition for designated clients, helping to meet financial objectives in line with our corporate strategy, group claims philosophy, and regulatory requirements.



You'll be responsible for managing and developing key client relationships, supporting retention and cost control, and ultimately driving customer satisfaction. You'll contribute to an effective client contact strategy that promotes a customer-centric approach and long-term client loyalty.



Gathering and analysing client feedback, you'll help shape and enhance our claims proposition. You'll also take ownership of complaints from your clients, resolving them compliantly and identifying potential service improvements.



The role includes supporting the design and delivery of client MI, including trend analysis and reporting standards, and assisting in the development of technology solutions to enhance client experience. Collaboration with Claims, Underwriting and Sales teams will be key to ensuring an aligned approach across all client touchpoints.

About you

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We're looking for a professional with strong technical expertise in handling general insurance claims, particularly on behalf of corporate customers with accounts generating premiums of 250k or more. You will be able to evidence strong understanding of corporate client claims requirements and expectations.



You'll have a clear customer focus, consistently delivering a high standard of service and ensuring client needs are at the heart of your approach. The ability to prioritise effectively is key, as you'll be managing multiple client relationships and workstreams simultaneously.



Collaboration is also central to the role, and we're seeking someone who works well with colleagues across functions to provide a seamless client experience. Strong analytical skills will help you identify trends, support MI delivery and shape improvements.



We'll also be looking for you to demonstrate -

Effective communication - including the ability to tailor your approach to suit the needs of different customers Stakeholder management skills - enabling you to build credibility and influence effectively at all levels Knowledge of current industry developments and regulatory frameworks. At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

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When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:



Salary in the range of 31,000 to 39,000 depending on skills set and experience
Annual bonus (up to 10% of salary)
Contributory pension scheme, up to 20%, including your 8% contribution
25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
A Family Friendly policy that helps you balance your work and family responsibilities
Access to savings at High Street brands, travel and supermarkets
20 contribution to a monthly gym membership - subject to T&Cs
Health and wellbeing plan - cashback for dentist, opticians, physio and more
Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
Employee Volunteering - volunteer in the community for one day each year
Unlimited access to Refer a Friend 500 bonus scheme
Life Assurance cover of 4 x salary
Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU Mutual

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We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us.



We pride ourselves on being "a great place to work" and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of 'Best midsize employers to grow your career in the UK', the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.



We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

Stratford-upon-Avon

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Tiddington Road

Stratford-upon-Avon

Warwickshire

CV37 7BJ


Visit the Stratford-upon-Avon (Tiddington) office

Vacancy managed by

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Antoniya Teneva