Job Description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Job Summary

To design, deliver and evaluate impactful learning and development solutions that build capability across the Distribution Centre and Technical Configuration Centre. This role supports the development of technical, behavioural and leadership skills aligned to business priorities, ensuring coworkers are equipped to perform and grow in their roles. Therefore, increasing operational efficiency and performance.

KEY RESPONSIBILITIES

Partners with Distribution Centre and Technical Configuration Centre leaders and stakeholders to identify learning needs and translate them into effective development solutions Design and deliver engaging learning interventions, including workshops, coaching sessions, digital learning and on-the-job development Support the implementation of career pathways, competency frameworks and onboarding programs specific to the Distribution Centre and Technical Configuration Centre. Evaluate the effectiveness of learning solutions using qualitative and quantitative data, and continuously improve based on feedback and outcomes Collaborate with wider L&D team to ensure alignment with UK-wide initiatives such as Power Skills, Leadership Development and Early Careers Act as a learning consultant for Distribution Centre and Technical Configuration Centre projects, advising on capability development and change readiness Maintain accurate records of learning activity and contribute to reporting and insights for senior stakeholders

QUALIFICATIONS, SKILLS, AND EXPERIENCE

Proven experience in a learning and development role, ideally within a supply chain, logistics or operational environment Lean Six Sigma Strong facilitation and coaching skills, with the ability to engage diverse audiences Experience designing blended learning solutions and using digital learning platforms Excellent stakeholder management and communication skills Ability to analyse learning needs and evaluate impact

ESSENTIAL ATTRIBUTES

Highly ambitious, credible, motivated, and accountable individual with an appreciation for building meaningful and lasting relationships, combined with a desire and ability to "win hearts and minds" - Confident yet humble in their approach Detail-oriented with strong time management skills combined with the capacity to lead and work on multiple initiatives, as well as dynamically prioritise and pivot based on changing business needs Outstanding communications skills, with the ability to clearly and concisely present concepts and recommendations in verbal, written, and presentation formats to senior leaders, and cross-functional audiences Ability to allocate time to undertake personal development activities such as attending training, achieving certifications, and focusing on soft-skill development - always seeking to personally develop as an individual Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role. Each coworker has a responsibility to ask questions when they are unsure of CDW's values, standards, and policies, and to act if they believe someone else is not acting consistently with those values, standards, and policies. Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW's commitment to excellent client service and continual improvement. Coworkers must report any customer problems, feedback, service outages, and service improvement suggestions to management. Each coworker is required to comply with CDW's policies relating to Information Security and Data protection, specifically to: Protect all information assets from unauthorised access, disclosure, modification, destruction & interference Treat the security of all information assets according to their designated information security classification Ensure that they only access information assets that they are authorised to do so. Adhere to the procedure for reporting any security weakness or event Commit to, and participate in, personal development of information security awareness & knowledge Comply with all laws and contractual obligations regarding the protection of data

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.


CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.