Job Description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

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Role Purpose

We are seeking a Data Centre Engineer to join our bank's IT team and take a supporting role in managing. maintaining and securing our critical data centre infrastructure. This role involves designing, implementing, and overseeing secure, scalable, and resilient DC infrastructure across the bank's data centres and offices. As an engineer, you will play a pivotal role in actively supporting the bank's DC infrastructure, ensuring operational success, and mentoring other team members.

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Reporting to the Data Centre Engineering Manager you will be responsible for:

Day-to-day DC Operations

Lead the successful operations of the Aldermore Group data centre environments. Ensure full operational continuity and reporting along with management of the DC Engineers and 3rd Party suppliers/services. Ensure the Data Centre is visually always kept to a high standard.

Technical Responsibilities

Responsible Financial Budgeting for all on-premises hosted services. Site level Procurement Site Risk Management Create and maintain Standard Operating Procedures (SOPs) relevant to each location and Facilities provider. Maintain infrastructure asset management and asset lifecycle reports for both DC and infrastructure assets Maintain all documentation in an 'audit ready' state Capacity management including power, floor space and assisting with forecasting loadings. Change management approval site level responsibility. Support the CTO team with Incident and problem management. Assist with hardware replacements, RMA tasks Managing new and existing business requirements Responsible for managing the internal cabling (and external carrier fibres brought into the building) to a high standard, with all cabling inventoried. Encourage cross departmental collaborative working and lead by example Act as an escalation point for complex technical issues and incidents.

Vendor and Stakeholder Management

Collaborate with vendors and internal stakeholders to integrate DC solutions into banking infrastructure and services seamlessly.

Incident and Change Management

Lead incident response efforts for Data Centre related issues, ensuring rapid resolution and minimal business impact, including out of hours. Conduct root cause analysis for major incidents and implement measures to prevent recurrence. Plan and oversee DC upgrades and changes, ensuring thorough testing and compliance with change management policies. Develop SLA's and processes for service requests such as 'remote hands' service or cabling requests.

Project Management

Manage and execute network projects, coordinating with cross-functional teams and PMO to deliver on time, within scope, and on budget. Contribute to strategic planning for network infrastructure and provide input on technology investments.

Planned Preventative Maintenance

Validating all PPM's are completed on time, managing any faults or advisories that have been reported are logged and tracked through to completion.

Reporting

Assist with monthly reporting on DC power usage (subject to usage availability), PUE, capacity, and ensuring all information is correct and delivered on time.

Key skills Required:

Extensive experience in technology and operations, preferably within the financial services or banking industry. Good understanding of security protocols and compliance standards (e.g., PCI-DSS, CIS, NIST). Experience in a Data Centre Operations or other similar critical operations role. Strong and demonstrable process management and development experience in a live operational environment. Extensive real time Incident / Fault management experience in a business-critical environment. Managing 3rd party suppliers to deliver against stringent SLA's. Financial and Budget Management. Good understanding of Health and Safety, ISO standards, and compliance, BMS, PMS, fire systems. Knowledge of Datacenters Customer installations, such as racks, HAC, cabling, cross connects, power, testing and customer acceptance

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Team Management

Resourcing

+ Forecast talent requirements as per the current and future business needs
+ Hire adequate and right resources for the team
+ Train direct reportees to make right recruitment and selection decisions

Talent Management

+ Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability & effectiveness
+ Build an internal talent pool of HiPos and ensure their career progression within the organization
+ Promote diversity in leadership positions

Performance Management

+ Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
+ Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below

Employee Satisfaction and Engagement

+ Lead and drive engagement initiatives for the team
+ Track team satisfaction scores and identify initiatives to build engagement within the team
+ Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
+ Exercise employee recognition and appreciation

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Mandatory Skills: Desktop Support.


Experience: 5-8 Years.


Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.