Job Description

Lead Administrator - Logistics Operations
Are you an experienced administrator with a strong eye for detail and the ability to lead a small team? We're looking for a Lead Administrator to oversee day-to-day e-commerce operations, ensuring goods are processed accurately, efficiently, and in line with compliance standards.
The Role
You'll be responsible for supervising a team of administrators while managing the flow of documentation and processes that keep imports moving smoothly. This is a hands-on role, requiring someone who can balance people management with operational delivery.
Key Responsibilities:

• Oversee the handling and verification of import paperwork.
• Liaise across operational teams to ensure documentation, clearance, and final mile deliveries run seamlessly.
• Prepare and distribute manifests, load plans, and other transport documentation.
• Act as the first point of contact for staff queries around HR, rosters, payroll, training, and day-to-day issues.
• Coordinate onboarding, right-to-work checks, ID management, and training compliance.
• Support rostering and scheduling to maintain full operational coverage.
• Maintain accurate staff and operational records, ensuring compliance with regulations.
• Promote a safe, secure, and efficient working environment, adhering to health & safety and data protection standards.
• Build and maintain positive relationships with internal and external stakeholders.

What We're Looking For:

• Strong organisational and time-management skills with excellent attention to detail.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Confident communicator with strong written and verbal skills.
• A team-oriented leader who can also work independently under pressure.
• Experience in managing processes, people, and compliance in a fast-moving environment.

This role is ideal for someone who thrives in a structured yet dynamic environment, enjoys leading a team, and takes pride in delivering accuracy and efficiency.

Skills Required