Job Description

Overview:

Are you an experienced Application Support professional ready to take the next step in your career? We're looking for a Lead Applications Engineer to join our dynamic IT team, playing a key role in the delivery, maintenance, and continuous improvement of our business-critical applications.

As Lead Applications Engineer you will be responsible for the provision, installation, configuration, and ongoing support of both cloud-based and locally installed application software. You'll lead by example, managing junior team members, collaborating with stakeholders, and ensuring a seamless transition of projects into business-as-usual operations.

This is a fantastic opportunity to join a forward-thinking firm where innovation, service excellence, and professional development are at the heart of what we do.

As the

Lead Applications Engineer,

you will:

Oversee daily service monitoring and ensure the integrity and availability of critical applications. Lead the resolution of application issues, working closely with internal teams and third-party suppliers. Ensure robust documentation and adherence to policies and procedures. Manage capacity planning to support business growth and application performance. Support the transition of new projects and changes into the live environment. Mentor and develop junior team members, conducting regular 1-to-1s and performance reviews. Act as the lead contact for application-related project work, including research, testing, and implementation.

We are looking for:

Minimum 2 years' experience in a lead application support role, including team management. Strong knowledge of cloud and on-premise application support in a Windows-based environment. Experience with Intune/SCCM, Microsoft 365, Azure, and service management tools. Excellent troubleshooting skills and a proactive approach to problem-solving. ITIL Foundation qualification (minimum). Experience working with third-party suppliers and managing change effectively. Demonstratable experience with automation, monitoring, and application performance reporting.

Some of our benefits include:

Salary reflective of your experience. Earn up to 10% of your salary with our annual bonus scheme. Minimum of 25 days annual leave plus Bank Holidays per year increasing to 31 days with length of service, with the opportunity to buy/sell up to 5 days holiday per year. Auto enrolled into the workplace pension scheme, and we'll contribute a minimum of 6% of your salary. 4x your annual salary in the event of a death in service. Hybrid and flexible working for most roles with 40-60% of your time spent in the office.

Find out more about working at Walker Morris

here

.

Company Values

Our shared values represent our culture and the things that are important to us. They define who we are as a Firm, as an employer and what we expect of our people. They provide direction and purpose by influencing the decisions that we make and the actions that we take. It's really important that all candidates and employees demonstrate these values in their day-to-day activities:Embrace the fact everyone is different and unique. You can be serious without wearing a suit. Never lose sight of the bigger picture. Two heads are better than one. Take the bull by the horns. We win & lose together.


Walker Morris is committed to being an inclusive employer. We welcome applications regardless of sexual orientation, gender identity and expression, age, neuro diversity or disability status, family or parental status, race, religion or ethnicity. Click here to find out more about our diversity and inclusion work.
If you need any reasonable adjustments throughout the recruitment process, please don't hesitate to ask. We are a Disability Confident employer.


Type of Working: Hybrid