Job Description

Salary
c. 60,000 (dependent on experience)
Contract type
Permanent
Hours
Full Time
Location
Poole, Dorset, England
Location description
Hybrid between home and Poole
Closing Date
10-09-2025
Reference
20142
Documents (please view all documents)
(PDF, 181.85kb)
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About us
Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue. We are known as a lifeboat and lifeguard service, famous for heroic acts of courage, but we're more than a rescue organisation. We influence, supervise and educate people too. Increasingly, we are helping people to stay safe on the water. To do this, our teams need a dedicated, professional, and talented team behind them, and that's where you come in. This is your chance to join that team and help save lives every day.
We are currently looking for a Lead Business Systems Analyst to join our Applications and Governance team. The role contributes to saving lives at sea by maintaining and optimising our Business Systems so they continue to make our processes easier and cost effective, enabling our staff and volunteers to concentrate on the processes that enable us to operate our lifesaving and water safety services.
Some of the benefits

• Salary - c. 60,000 (dependent on experience)
• Flexible working
• 26 days' annual leave plus Bank Holidays
• Outstanding pension scheme (contributions of up to 16% of basic salary)
• Life assurance
• Health and dental cash plan

Your role
The RNLI is undertaking a programme of work to upgrade its Microsoft AX Dynamics ERP estate to a modern technology landscape, with Microsoft Dynamics D365 at its core. We are seeking someone to lead an Applications Support team that will provide second / third line support for our SaaS Solutions, and help us build a centre of excellence to troubleshoot issues and drive value from our applications.
Ongoing updates and support will still be required to our legacy business systems during that period, including AX2012, and we are also needing support to keep our systems fit for purpose during this transition. This role is a technical leader who manages the Business Applications team, delivering support and solutions to assigned business areas across our technology estate. It will involve working with partners and internal customers to troubleshoot applications and software as well as design and deliver in-house end-user guidance and changes to enable transition to the new landscape.
About you
We are looking for someone who is highly collaborative and enjoys working with the wider team, is technically excellent and has good knowledge of business processes applicable to ERP systems, and is motivated to share their knowledge, as well as being detail orientated and risk averse.
To be considered as our new Lead Business Systems Analyst you will need:

• In-depth, hands-on knowledge of and experience with supporting enterprise and desktop applications, ideally including one or more of the following: Microsoft D365, AX 2012, Workday HR, Asset Management Software, Beacon CRM
• Desirable: SharePoint and DocuSign configuration and administration, Security administration for Opas, D365 CRM, FirstClass, Opera, NG
• Working with and an understanding of 3rd Party Application Integrations / Interfaces and 3rd Party suppliers
• Proven significant experience with troubleshooting methodologies, and issue resolution techniques.
• Able to develop and interpret technical documentation.
• The ability to lead and develop a team of technical specialists while working collaboratively with business and IT stakeholders.

If this sounds like you, and you have the people skills to inspire confidence and are prepared to get stuck into an issue and do what's needed to find a resolution promptly, while being a positive and supportive leadership presence, then please apply today!
As an employer we support flexible working and are open to applications from candidates wishing to work part-time or adjusted hours - please advise us on application.
Safeguarding
The RNLI is committed to safeguarding; protecting a person's health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).
Diversity at the RNLI
Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.

Skills Required