Job Description

The role

In this role you will lead the customer success architecture team for Tier 1 & 2 accounts, owning post-sale CSA activities and driving OI generation. You'll champion the customer experience to boost revenue growth, retention, and long-term partnerships while identifying cross-sell and upsell opportunities.

What will I be doing?

Deliver

Reduce churn through consistent communication and value-driven outcomes. Lead and coach the team on strategic customer conversations. Own the CSA process (Vision, Discovery, Roadmap) and embed it into Pre-Sales. Act as escalation point and ensure solutions align with ANS Enterprise Architecture. Champion customer feedback, drive initiatives for improved experience, and promote automation/AI in CSA processes.

Find

Collaborate with internal teams to identify upsell and cross-sell opportunities. Recruit technical, commercially savvy talent and ensure robust coverage. Build vendor relationships to create growth opportunities. Foster proactive engagement, meet LIOS, and enable the team to generate leads. Promote a Trusted Advisor culture and leverage CSA processes to drive OI.

Grow

Build relationships with key influencers and decision-makers. Inspire and coach the team to achieve OI targets and remove blockers. Drive collaboration across Sales, CSM, and CSAM for exceptional customer experience. Track renewals, champion accountability, and strengthen vendor partnerships. Create growth through Trusted Advisor routes and opportunity identification.

What will I bring to the role?

Cloud Architecture Expertise

Deep knowledge of Azure, AWS, and multi-cloud environments Design scalable, secure, cost-optimized solutions

Customer Success Strategy

Expertise in lifecycle management and adoption frameworks Align technical solutions with business outcomes

Enterprise Solution Design

Experience in complex architectures for large enterprises Strong understanding of integration, security, and compliance

MSP Service Delivery Knowledge

Familiarity with ITIL, managed services, and SLAs Translate service capabilities into customer value

Leadership & Team Management

Proven ability to lead technical teams Skilled in mentoring and performance management

Stakeholder Engagement

Influence C-level executives and build trust Excellent presentation and communication skills

Technical Breadth

Knowledge across networking, security, data, and AI/automation Guide decisions across multiple technology domains

Commercial Acumen

Understanding of contracts, pricing, and profitability Balance customer advocacy with business goals

Change Management & Adoption

Drive organizational change and user adoption Familiarity with Prosci or similar frameworks

Risk Management & Governance

Identify and mitigate technical and operational risks Knowledge of governance and compliance standards

At ANS, we've created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative - and we do it like no other. We invest in our people. In training, development, health and more - we give you the benefits and flexibility to maintain a happy work-life balance.


We're proud of the inclusive, fun, dynamic environment we've created. It's a safe space that works for all. You don't have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages



With fantastic benefits, an inclusive culture, and a cool office space, we're your kind of workplace.

As standard: 25 days' holiday, plus you can buy up to 5 more days A little extra: we'll give you your birthday off, and an extra celebration day for whatever you want! Tying the knot? You get 5 days' additional holiday in the year you get married. Oh, and 5 volunteer days! Private health insurance Pension contribution match and 4 x life assurance Flexible working and work from anywhere for up to 30 days per year (some exceptions) Maternity: 16 weeks' full pay, Paternity: 3 weeks' full pay, Adoption: 16 weeks' full pay Company social events - get ready for a jam-packed calendar Electric car scheme 12 days of personal growth development time

ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.