Job Description

Shape the Future of Service Excellence with Ten!

Driving Innovation. Building Trust. Redefining Service Excellence.

Ten is on a mission to become the most trusted service business in the world. We service the most valuable customers of the world's leading private banks, premium financial services and luxury brands globally including HSBC, Bank of America, Swisscard and Royal Bank of Canada. Corporate clients use Ten's services to acquire, engage and retain affluent, high net worth customers or valued employees. The service drives critical customer metrics, including revenue growth, net promoter score, and supports digital transformation initiatives.


Millions of individuals worldwide have access to Ten's services across lifestyle, travel, dining and entertainment. They rely on Ten to unlock seamless, curated experiences that enrich their lives.


We're profitable, ambitious, and scaling fast. As the first B Corp listed on the London Stock Exchange, we're setting the standard for sustainable growth and technology, AI driven innovation.


For more information, check out our Welcome to Ten video!


We are looking for a

Lead Engineer

to join our technology department in London. In this role, you will play a critical role in designing, building, deploying, and monitoring systems that scale across the business and to our millions of members globally.


Your role will involve leading a cross-functional team of engineers, collaborating with product, data and platform teams to produce high quality working software released on a frequent cadence. The team adopts a 'you build it, you run it' and DevOps mindset and likes to be hands-on in all aspects of the product lifecycle. You will be responsible for ensuring the software meets quality through rigorous automated testing and metrics. You will also be responsible for assessing and choosing the right solution for the task at hand whilst considering cost implications and other trade-offs. Your vision and ideas will be incorporated with a close working relationship with product to build the industry's leading service.

Requirements

If you have a passion for leading productive engineering teams, working hands-on developing distributed systems and are utilising AI, we'd love to hear from you!

Essential requirements:

Prior front-end and back-end engineering experience Proficiency in at least one programming language. I.e Python, C#, TypeScript, Kotlin, Java, Go.. Experience in building and optimising systems for performance, scalability, and reliability Experience with cloud platforms (AWS, GCP, Azure) and infrastructure-as-code (Terraform). Hands-on with DevOps/Infra tooling (CI/CD, Docker, K8s) and observability (Prometheus, Grafana, Datadog etc) Experience building and monitoring distributed systems (incl. frontend & backend) Hands-on experience with multiple data stores (both SQL and NoSQL) Examples of utilising AI to empower team members and accelerate the software development lifecycle Fluent in English

Preferred requirements:

Prior experience managing a team of engineers is strongly preferred Experience in building agents and workflows (e.g autonomous systems or multi-agent architectures) Experience with Gen AI tools (e.g LangGraph, CrewAI, Hugging Face, OpenAI APIs etc)

Guidelines for Hybrid/Home Office :

Located in London Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office. A secure home office at your confirmed address, free from background noise or other distractions. You must meet our minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative.

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

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Rewards designed around you:

A

competitive salary

depending on experience.

Hybrid working

. You can combine working from home and working from the office.

Paid time away from work

. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.

Paid Sabbaticals

. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.

Extra Rewards

. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.

Remote Working Holidays

- possibilities to Travel and Work anywhere in the world!

Employee Discounts.

Access to lots of great travel and entertainment discounts as our clients' members would! Be part of our global, dynamic, and

inclusive Team

, with diversity at its core. Genuine

career opportunities

within a dynamic and international company.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.