Job Description

Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection solutions for ports, borders, military sites, high-security facilities, and checkpoints. Our cutting-edge X-ray systems--ranging from low to high energy--help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. With a commitment to innovation, quality, and reliability, we provide best-in-class imaging performance and operator satisfaction.

The Role

We are seeking a Lead Field Service Engineer to oversee installation, maintenance, and repair of Rapiscan products across the UK and EMEA. In addition to hands-on technical work, you will manage a regional team of 5-10 Field Service Engineers, ensuring exceptional service delivery and customer satisfaction.

Key Responsibilities

- Lead and coordinate a regional team of Field Service Engineers in daily service activities.

- Manage administrative tasks including stock control, preventive maintenance schedules, and shift rotas.

- Act as the primary point of contact for customer liaison and issue resolution.

- Communicate service updates and documentation effectively to the team via meetings, calls, and emails.

- Conduct annual performance reviews and support continuous professional development.

- Maintain accurate training records and ensure timely re-certifications.

- Collaborate with senior management on initiatives and report achievements and concerns.

- Promote a culture of safety and compliance, including risk assessments.

About You

- Strong technical background with leadership aspirations--training and mentoring provided.

- Excellent communication, organisational, and administrative skills.

- Previous experience in a customer-facing role.

- Solid electronics and computer knowledge, including Microsoft Office proficiency.

- Extensive experience supporting field-based teams servicing high-tech security systems.

- Recognised engineering qualifications (BTEC, City & Guilds HNC or equivalent).

Ready to lead and make an impact? Apply now and join a team that's shaping the future of security technology.

Job Types: Full-time, Permanent

Benefits:

Company pension Cycle to work scheme Health & wellbeing programme Life insurance Paid volunteer time Referral programme Work from home
Work Location: Remote