Job Description

Hybrid requirements: This role has flexible working patterns.
As a Lead Product Manager, reporting to the Discipline Head, you'll enable public sector organisations to better design services that improve society. You will be expected to role model and lead teams with best practice in your discipline.
You will work as part of cross-functional teams which might include other Made Tech team members, stakeholders and partner agencies. You will inspire trust in the team, guide and coach teams through the product process and use your influence to continuously iterate and improve ways of working and processes.
You might be the most senior person on the team, so we are looking for people who are self-starters and who can model leadership in a collaborative and inclusive manner, inspiring the team and stakeholders, and using your influence to shape strategies, roadmaps, scopes and budgets.
You will ensure products and services deliver measurable value by exploring user needs-defined by comprehensive research, organisational needs-defined by the requirements placed upon or introduced by the client, and service needs.

Key Responsibilities

As the Lead Product Manager, you will work on complex engagements and when necessary at programme level for those that are high risk or sensitive. You will support recruitment, interviewing and onboarding of new team members and line managers up to three Senior Product Managers. You will provide strategic direction within the community of practice and coach & mentor others.
Lead Product Managers are expert practitioners of product management practices, principles and approaches. As an effective leader, you will help drive decisions that deliver successful outcomes. Your main responsibilities will be achieved, by applying the following practices, within engagements:
Apply Agile and Lean practices, innovate, and advocate for best approaches.
Provide expert consultancy to stakeholders and lead on the development of guidance on all UCP services.
Own financial and strategic aspects of product management.
Drive success through the full product life cycle and operational management.
Anticipate & solve problems and build problem-solving capabilities in others.
Lead product and strategic ownership, ensuring user needs are met.

Skills, Knowledge and Expertise

Experience in helping grow product teams through community, hiring and line management.
Excellent understanding and passionate articulation of the value of product and user-centred design.
Experience and evidence of delivering user centred products and services from ideation through to maintenance phases.
Experience of assisting to develop product communities of practice as a leader or leading member of a high-performing practice.
Ability to support and coach others to grow their skills, product capabilities and to take on more responsibility for client-facing projects.
Able to educate and mentor team members, colleagues and peers in the wider business on developing product and agile delivery as a core discipline.
Experienced in working directly with customers and users, and able to drive teams to deliver excellent outcomes for users.
Working within a design consultancy/senior product leadership role in the public sector, health or allied areas.
Strong empathy and relationship building skills.
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Life at
Made Tech
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Culture overview
We are Transparent
We're building an open and transparent company across the UK, full of people who are passionate about their work, who always strive to be better, who love to help others grow and who care about using digital and technology to create a better, fairer society.
We Make a Difference
We focus our efforts on building meaningful, open source services that can help improve citizens' lives. We find this type of work more challenging and more rewarding. Less short-lived, throwaway projects, more mission-critical systems and services.
We Continuously Improve
We see the importance and value in self-improvement. We have regular code dojos, show and tells, reviews and other reflective practices we aim to encourage growth. One of the biggest ways we have committed to developing our skills is Learn Tech Fridays.
We Learn
Learn Tech consists of a number of tracks, where every Friday afternoon the whole company comes together to focus on learning new or developing existing skills. This is a constantly evolving programme and we are working with our team's feedback to keep improving it going forward. We support individuals with 12 days' paid learning each year, plus an individual learning budget.
We are here to stay
We are building a lasting organisation in which our people can grow with the business. We try to think hard about how to best approach every aspect of what we do to create the most enjoyable and productive environment.
We are Inclusive
We want to foster a diverse, happy and well-supported team. D&I isn't just something we pay lip service to. The services we help build will be used by people around the country. So it's important to us that the teams that build them reflect this diversity too. Wherever you are on your career path. Whatever your background and experience. If you're passionate about using technology to make life better for everyone, we absolutely want to hear from you.
Certifications
We see workplace engagement as a vital part of our continued success in empowering our employees to have a positive impact on the public sector. We are extremely proud to have received certifications from Best Companies for our continued commitment to making Made Tech a great place to work.
Technology's 50 Best Companies to Work For in London for 2021
Technology's 50 Best Companies to Work For in the South West for 2021
Outstanding to Work for 2-Star Accreditation for 2021
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Employee benefits
Cycle To Work
Flexible Hours
Flexible Working
Laptop
Learning Allowance
Life Insurance
Pension
Season Ticket Loan
Unlimited Holidays
Office vibe
BEER FRIDGE
CITY CENTRE
FRIDAY DRINKS
OFFICE DOG
OPEN PLAN
SOCIAL EVENTS
Location
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Tech at
Made Tech
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Leadership
Ben Collier
Head of Cloud and Engineering
Tech overview
We want to positively impact the future of the country
by using technology to improve society, for everyone.
We work with public sector organisations to modernise technology and working practices, and accelerate digital delivery so that citizens can benefit from better public services.
We're transparent about what we do and how we do it, which is why we publish everything about us here: https://github.com/madetech/handbook
We grow a team of polyglot programmers, comfortable using several programming languages. Our teams can work across a variety of technologies and you will need to be comfortable doing so too.
Our teams have used Ruby with Rails and Sinatra, ES6 with React and Angular, C# with .NET Core, Java with Spring, Python with Django, and plenty more stacks.
We don't limit ourselves as a company to particular technologies and we expect all our engineers to be keen on learning new skills.
You will need to be comfortable sharing your knowledge and skills with others.
We'd love to hear some examples of mentoring, coaching and growing team members. Maybe you will have written some blog posts about your discipline, or perhaps even delivered a talk or two.
High performing software delivery teams need to be empowered to deliver changes all the way through to production. To do this we combine our extensive cloud automation knowledge with DevOps culture.
We've been using AWS from the start and as Advanced Partners are go to experts within the public sector. We use a range of IaaS, PaaS and FaaS depending on the needs of our users, in this case software teams, such as EC2, Lambda, ECS, Kubernetes, Heroku, CloudFoundry, Azure App Services, and more.
We use VPC and PrivateLink for connecting to on-premise, legacy systems. We also use API Gateway, S3, CloudFront, SQS, SNS, SES, RDS, and many other services provided by AWS. You will have the opportunity to use and learn these technologies and we offer official AWS and other cloud training.
We ensure we document our architecture and infrastructure as code, using technologies such as Terraform and OpenAPI. Containerisation is a big part of empowering our teams to develop, deploy and scale their applications, but so too is using AWS Lambda and avoiding the complexity of stateful services altogether.
Right tool for the job.
For us, DevOps is about culture rather than roles and titles. Even though this role is for someone with strong DevOps experience, the biggest impact you will have is coaching and helping teams use the platforms you build. You won't be building infrastructure in isolation or charged with deploying other peoples work into production.
You'll empower teams with the mantra: you build it, you run it!


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Engineering principles
AGILE PROCESS
CODE REVIEWS
INFRASTRUCTURE AS CODE
MENTORING
MICRO SERVICES
OPEN SOURCE CONTRIBUTOR
PAIR PROGRAMMING
SCRUM
TEST DRIVEN DEVELOPMENT
UNIT TESTING
Company tech stack
Microsoft Azure


AngularJS


AWS


Heroku


JavaScript


React


Ruby


Styled-Components


Ruby on rails


Sinatra


Less


Asana


Trello


Kanban


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