Job Description

ABOUT THE ROLE

LOCATION:

WOKING

DEPARTMENT:

RESTAURANT SUPPORT CENTRE

HOURS:

FULL TIME

CLOSING DATE:

18 DECEMBER 2025

WELCOME TO KFC.

HOME OF THE REAL ONES.



We sell the world's best chicken. Seriously. And we've done it since 1939, when the idea of crispy, original recipe chicken took Kentucky by storm. Now, we're proud to serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that we started with, all those years ago.



Across the Restaurant Support Centre (RSC), we come to work to be ourselves, and to make something of ourselves. We want to see our potential go that little bit further, as part of one of the world's most iconic brands.



What's the gig? Well, you support our restaurants -- and we'll support you every step of the way. Simple. Our doors are open -- and they can take you anywhere.



All we ask is that you be you. Because that makes us, us. Sound good? Great. Let's find out about that job.



THE TEAM



Our Tech team is a 60+ strong team of curious minds, building the digital experiences that power KFC - from app to kiosk, delivery to checkout. We work cross-functionally, move fast, and stay focused on what matters: creating smart solutions that make things better for our customers and our teams.



ABOUT THE ROLE



KFC is embarking on an exciting transformation journey over the next 12-24 months that will completely change how we process orders into our restaurants. This will see the complete change of our Point of Sale, Menu and Store Operating Systems. The Programme is complex, spanning multiple teams across the business and will be a key strategic priority for the company.



From a technology perspective we will be looking to streamline restaurant data, drive operational resilience, increase the speed and performance of our marketing retail calendar and provide better insights for the business.



This purpose of this role will be to lead the QA function for the overall programme, ensuring that the end-to-end solution meets functional and non-functional requirements at a sufficient quality level for deployment to our restaurants.



WHAT WILL YOU SPEND YOUR TIME DOING?

Manage the work of other QA personnel attached to the programme.

Work with the programme Business Analyst and key stakeholders to understand system requirements, processes and acceptance criteria.

Create the Test Strategy for the programme, considering incremental software delivery, hardware, software (on-premise and cloud) and third-party integrations. The test strategy must consider unit and system testing and provide for a regression suite to ensure the quality of system releases during development and following initial deployment.

Create and manage the programme test plan, considering resource and timing constraints.

Work with the programme business analyst, business process stakeholders, and QA resources, to create and document (ideally in a test repository) the test cases needed to implement the test plan.

Work with the Infrastructure team to setup and maintain the test lab.

Look for opportunities to introduce test automation.

Provide regular reporting to the Project Manager and other stakeholders on test activities.

Run the test plan using QA and business resources as appropriate.

WHAT WE LOVE FROM YOU

Retail Systems:

EPOS, Digital Sales Channels, Cashless Payments, Back-office functions, In-store IT Infrastructure, reporting.

Experience defining and maintaining quality test scenarios and scripts.

Proven ability to identify and create defects effectively.

Experience working in Agile delivery methodology.

Experience testing both hardware and software.

Confident in providing regular updates on progress and escalating risks when necessary

Strong communication and collaboration skills with stakeholders and third parties.

5+ years Lead QA or Test Manager experience.

ISTQB software testing certification

ABOUT YOU



Above all we are looking for an energetic, enthusiastic, self-starter to fit into our diverse culture and understand what needs to be done and who needs to be engaged to move things forward.



You should absolutely be able to quickly identify solutions and ways forward, including who needs to be engaged; but above all bring clarity and calmness to those around you.



Self-starter - can you pick things up quickly and move forwards?

Passion for technology - does it excite you?

Want to make a difference - what's your brand and your values?

READY?



We hope so, if you're ready to be part of our community, now's the time to apply.



Beware of fake job postings using Yum! and/or our brand logos - KFC, Pizza Hut, Taco Bell and Habit Burger & Grill - on fraudulent sites. Yum! Brands only posts jobs on official careers pages and never asks for money during onboarding. Avoid unsolicited contacts via Telegram, WhatsApp or similar social apps.



WELCOME TO KFC.

HOME OF THE REAL ONES.



We sell the world's best chicken. We've done it for a long old time -- since 1939, when the idea of finger lickin' good chicken popped into our Colonel's head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.



People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day -- building our own community, as we serve our original recipe chicken to the ones we're in.



In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere.



If you join our team, we only ask one thing. That you be you.



Because that makes us, us.



JOB LOCATION DETAILS

Guildford Road, Woking, United Kingdom, GU22 7NJ



DISCOVER OUR BUSINESS

CHAMPIONING POTENTIAL AT KFC.



At KFC, we are the originals. Real ones bringing their authentic selves to work every day. No matter who you are, where you're from, or what makes you unique - there's a place for you at the Colonel's table.



BUCKETS OF OPPORTUNITY.



Think we're just a chicken shop. Think again. At KFC we're serious about helping you discover your potential. We don't hire staff. We hire Team Members. Real people, building real careers, in a real community. And it begins right here.



CHAMPIONING POTENTIAL AT KFC.



At KFC, we are the originals. Real ones bringing their authentic selves to work every day. No matter who you are, where you're from, or what makes you unique - there's a place for you at the Colonel's table.



BUCKETS OF OPPORTUNITY.



Think we're just a chicken shop. Think again. At KFC we're serious about helping you discover your potential. We don't hire staff. We hire Team Members. Real people, building real careers, in a real community. And it begins right here.



CHAMPIONING POTENTIAL AT KFC.



At KFC, we are the originals. Real ones bringing their authentic selves to work every day. No matter who you are, where you're from, or what makes you unique - there's a place for you at the Colonel's table.



BUCKETS OF OPPORTUNITY.



Think we're just a chicken shop. Think again. At KFC we're serious about helping you discover your potential. We don't hire staff. We hire Team Members. Real people, building real careers, in a real community. And it begins right here.



PERKS, REWARDS AND BENEFITS.



We do things our own way here. And that includes the way we reward you for bringing the graft. And the laughs, too.



Here's what the real deal could look like for you.



DISCOVER OUR FULL RANGE OF BENEFITS

ENHANCED PENSION SCHEME



We'll contribute up to 11%, which could mean we pay more into your pension than you do.



FRI-YAY FINISHES



Clock off at 1pm on a Friday all year round - and make your workdays zing with virtual commutes and hybrid/flexible working.



5 WELLBEING DAYS EACH YEAR



Get 5 extra days to look after you and your wellbeing - on top of your usual holiday allowance.



GENEROUS BONUS SCHEME



We reward strong performance and our bonuses could mean you earn well above industry norms.



ENHANCED HOLIDAYS



You'll start off with 25 days' holiday, which rises to 30 days after 5 years. Plus you have the option to buy and sell additional days.



PROFESSIONAL 1-2-1 COACHING



Personal development, growth and fulfilment come with the territory at KFC.



HEALTHCARE AND LIFE PROTECTION



From private medical insurance to critical illness, life assurance, income protection, dental plan, cancer checks and even a digital GP, we've got your covered.



LIFESTYLE-FRIENDLY PERKS



Flex your package with travel insurance, cycle scheme, retail discounts, charity giving, tech scheme, food and drink discount cards and much more.



25% KFC DISCOUNT



Big discounts on your finger lickin' favorites.



DISCOUNTED GYM MEMBERSHIP



Stay strong with up to 25% off gym membership, up to 50% off home workouts and up to 70% off home and lifestyle purchases.



FULL EMPLOYEE ASSISTANCE PROGRAMME



Lots of well supported wellbeing services including mental health support, legal advice and more for you and your family.



FREE MORTGAGE ADVICE



We can help you get on - or climb up - the property ladder.