Job Description

Overview

We are seeking a professional and highly organised Lead Receptionist to oversee the front desk operations within our office environment. The ideal candidate will possess excellent communication skills, strong organisational abilities, and proficiency in various office software. This role offers an opportunity to lead a team, ensure smooth administrative processes, and provide exceptional service to clients and visitors alike. The position is fully paid and requires a proactive individual committed to maintaining a welcoming and efficient reception area.

Duties

Core Responsibilities

1. Enquiry Handling & First Impressions

We are looking for an experienced

Lead Dental Receptionist

to oversee our front-of-house team and ensure a smooth, professional patient journey.

This is a

hands-on role

focused on day-to-day reception operations and patient service (not an HR or management position).

Key Responsibilities:

Lead and support the reception team day to day Ensure enquiries (phone, email, online) are handled professionally and converted to appointments Oversee reception flow, check-in/check-out and waiting room standards Ensure accurate payments, admin and end-of-day cashing up Support diary efficiency, recalls and follow-ups Handle first-line patient concerns

Requirements:

Previous dental reception experience (essential) Experience supervising or leading a reception team Excellent communication and organisation skills Confident with dental software, diaries and payments

We Offer:

What We Offer Supportive management structure with clear role boundaries Well-organised systems and processes Friendly, professional team environment Opportunity to develop leadership skills Competitive pay based on experience
This position is ideal for a motivated individual who thrives in a fast-paced environment and enjoys leading by example. The successful candidate will play a vital role in ensuring our reception functions seamlessly while delivering outstanding service.

Job Type: Full-time

Pay: 25,000.00-26,000.00 per year

Work Location: In person