Job Description

Are you ready to be the driving force behind exceptional customer service and seamless operations? We're looking for a

Lead Service Coordinator

to take charge and make a real impact!

In this exciting role, you'll be at the heart of our Service Department, a key player in our company's growth. You'll facilitate customer service requirements, process invoices, generate quotes, and coordinate with customers and engineers to organise labour resources and parts. Your mission? To ensure every service visit runs smoothly and efficiently, delivering top-notch professional service to our valued customers.

You'll work closely with our dedicated service team, supporting all sales efforts and contributing to our installation, service, commissioning, warranty, and customer care initiatives. As the Lead Service Coordinator, you'll supervise three talented Service Coordinators, guiding them to success and building strong customer relations.

If you're passionate about customer service and thrive in a fast-paced environment, we want you on our team! Apply now and be part of our journey to excellence.

Ready to take the lead? Let's make great things happen together!

Key Duties and Responsibilities

To produce service agreements and quotations, including labour and parts To prepare for engineers' visits to site, including arranging pre-visit documentation and making arrangements for delivery of parts. To work with (ERP system) validating and updating job related details such as site customer contact and equipment. Liaise with customers & engineering resource to book visits and receive authorisation. Oversee interaction with clients to ensure all service requirements are met Confirm visits with customer and ensure all requirements are met for the customer and our service engineers Manage and respond to calls and emails, ensuring requests are dealt with effectively and efficiently Complete permits, produce standard risk assessments/ method statements where required Provide team support and cover in times of high work demand and absence. Assisting with re-active callouts To seek opportunities to promote company products and services To promote a positive image of the Company, to develop and maintain excellent relationships with key contract customers.

Lead:

Responsible for checking Tracking system for H&S, to ensure engineers are heading home/ preventing lone working on site Assisting with customer review meetings for key PM sites. Provide team support and cover in times of high work demand and absence. Manage the service schedule for planned maintenance

Qualifications / Personal characteristics

GCSE or equivalent Maths and English - minimum Grade A - C Experience of working within a customer support or service role Experience of working in an Admin /Co-ordinator based role NVQ Certificate/Diploma in Customer Service or an equivalent Customer Service Qualification (desirable) Experience with ERP systems, IBS systems and SAP (desirable) Experience within the HVAC industry, i.e. an engineering services company, facilities maintenance company - scheduling and co-ordinating mobile engineers, organising labour & parts (desirable) Experience as a Service Coordinator for Condair Ltd (desirable)
Job Types: Full-time, Permanent

Benefits:

Company events Company pension Cycle to work scheme Free flu jabs Free parking Gym membership Health & wellbeing programme Life insurance On-site parking Private medical insurance
Schedule:

Monday to Friday No weekends
Application question(s):

What are your salary expectations for this role?
Work Location: In person

Application deadline: 20/05/2025