Job Description

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Introduction
We are seeking a highly skilled Lead ServiceNow Developer to join our growing ServiceNow Practice. As the technical authority for development, you will play a pivotal role in delivering high-quality solutions for our clients, ensuring best practice standards, and mentoring our development team. This is a key leadership role, directly supporting major ServiceNow customer project deliveries.
Methods
Methods is an established 100m Digital Transformation company, part of the Alten Group, which over the last 30+ years has provided innovative business and digital technology services. We have over 50 active clients many of which have been working with us for more than 10 years.
Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Our mission is to improve and safeguard public-facing services. We apply digital thinking to ensure the future of our public services is centred around our citizens.
Our human touch sets us apart from other consultancies, system integrators and software houses - we have a customer-centric value system whereby we focus on delivering what is right for our clients. We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.
Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022.
Headquartered in central London, with seven regional offices, the company has over 300 colleagues in an organisation centred around distinct portfolio offerings and a further central support services function. Methods delivers multi-disciplinary and full-lifecycle services in a range of specialisms, all related to transitioning from monolithic legacy estates to new, user-centric, cloud and hybrid-based models. The company is a national leader in combining user-centred digital service design with cloud-based open architecture and modern technology services.
Requirements:
Key Responsibilities

• Lead the technical delivery of ServiceNow development across multiple projects and customers.

• Provide consultancy and technical expertise, ensuring all development aligns with ServiceNow best practice and customer requirements.

• Conduct code reviews, define standards, and ensure quality assurance of all development output.

• Mentor and support junior developers, aiding skills development and progression within the team.

• Contribute to the creation of skills matrices for projects and support recruitment of new colleagues within the discipline.

• Deliver project-specific training and knowledge transfer to colleagues.

• Participate in customer workshops, scoping sessions, and solution design.

• Support pre-sales activity by shaping proposals and providing technical input to bids.

• Act as an ambassador for the ServiceNow practice within Methods, sharing knowledge and supporting the wider community.

Experience, Skills, and Qualifications
Essential:

• Proven track record as a ServiceNow Developer with deep expertise across several areas of the platform (e.g. ITSM, ITOM, ITAM).

• Strong understanding of ServiceNow best practice development, configuration, and integration.

• Experience in leading development teams, including mentoring, coaching, and performing code reviews.

• Excellent communication and stakeholder engagement skills, with the ability to explain technical concepts clearly.

• Ability to work in hybrid teams across multiple projects and customer engagements.

• Eligible for, or already holding, SC clearance.

Desirable:

• ServiceNow Certified Implementation Specialist certifications across multiple modules.

• Experience contributing to pre-sales and shaping technical solutions in proposals.

• Experience working in consultancy or partner environments

This role is Hybrid. Remote, with some client travel as and when required - This is fully expensed.
Salary : 65-75k plus benefits
This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected . Details of this will be discussed with you at interview.
Benefits:
Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.
By joining us you can expect

• Autonomy to develop and grow your skills and experience
• Be part of exciting project work that is making a difference in society
• Strong, inspiring and thought-provoking leadership
• A supportive and collaborative environment

Development - access to LinkedIn Learning, a management development programme, and training
Wellness - 24/7 confidential employee assistance programme
Flexible Working - including home working and part time
Social - office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
Time Off - 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year
Volunteering - 2 paid days per year to volunteer in our local communities or within a charity organisation
Pension - Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
Discretionary Company Bonus - based on company and individual performance
Life Assurance - of 4 times base salary
Private Medical Insurance - which is non-contributory (spouse and dependants included)
Worldwide Travel Insurance - which is non-contributory (spouse and dependants included)
Enhanced Maternity and Paternity Pay
Travel - season ticket loan, cycle to work scheme
For a full list of benefits please visit our website ( )

Skills Required