Job Description

Lead Site Reliability Engineer

----------------------------------

Senior technical expert in Monitoring & Observability Hands-on role with responsibility for design, implementation, and optimisation of monitoring solutions Hybrid role with 80% homeworking and 20% in Stratford-upon-Avon.

About the role

------------------


We're looking for a Lead Site Reliability Engineer to shape and drive our approach to monitoring and observability, helping us to deliver reliable, scalable solutions that underpin the performance of our critical services.



As part of the Monitoring Team within Infrastructure Products, you'll take a lead role in defining, building and maintaining observability tools, including Dynatrace, Grafana and InfluxDB, supporting everything from application performance to infrastructure monitoring.



You'll work across programmes such as our Data Centre Exit and the Bridge Programme, ensuring services are monitored effectively from day one. You'll partner closely with our architecture and engineering teams to design and implement solutions that are robust, future-proof and aligned to enterprise standards. You'll also contribute to tooling strategy, explore new capabilities, and support the evolution of automation and event-driven response across the platform.

Internally this role is known as Senior Technical Operations Engineer.

About you

-------------


You're an experienced observability specialist or site reliability engineer with the technical depth and critical thinking needed to lead by example. You understand how monitoring underpins availability and performance - and you know how to design, implement and scale effective solutions. You will also have:

Strong hands-on experience with Dynatrace (essential) Knowledge of Grafana, iNFLUXdb, ScienceLogic and event management tooling Experience with Azure and modern cloud-native observability approaches (essential) Confident working closely with architects on design and implementation -- experience in this area is highly desirable Comfortable influencing architecture, engineering and stakeholders to embed monitoring best practice
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

------------------------



Up to 80,000 + 25% annual bonus + PMI + benefits package
Annual bonus (up to 25% of salary)
Contributory pension scheme, up to 20%, including your 8% contribution
28 days annual leave + bank holidays + buy/sell/save holiday trading scheme
A Family Friendly policy that helps you balance your work and family responsibilities
Private medical insurance + options to add family members
Access to savings at High Street brands, travel and supermarkets
20 contribution to a monthly gym membership - subject to T&Cs
Health and wellbeing plan - cashback for dentist, opticians, physio and more
Employee Volunteering - volunteer in the community for one day each year
Unlimited access to Refer a Friend 500 bonus scheme
Life Assurance cover of 4 x salary
Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU Mutual

-------------------------


We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us.



We pride ourselves on being "a great place to work" and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of 'Best midsize employers to grow your career in the UK', the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.



We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

Stratford-upon-Avon

-------------------------


Tiddington Road

Stratford-upon-Avon

Warwickshire

CV37 7BJ


Visit the Stratford-upon-Avon (Tiddington) office

Vacancy managed by

----------------------


Emily Cumming