Job Description

Why We Exist
At Raylo, were on a mission to accelerate the move to a circular economy. The only way customers and manufacturers will make that shift is if its simple and cost-effective - this is where we come in. Our technology platform powers the lease-and-reuse of devices, making them more sustainable, accessible, and affordable.
Were building a category-defining marketplace, making premium tech available via subscription for both consumers and businesses. With over 100,000 subscribers in the UK - and growth accelerating - weve proven the demand for a smarter, more sustainable way to access technology.
Raylo is a profitable, B Corp-certified company, driven by purpose and backed by leading investors including NatWest, Channel 4 Ventures, Macquarie, Octopus Ventures, and Telefxc3xb3nica. Were also proud of our industry-leading customer satisfaction, with an Excellent 4.5-star Trustpilot rating from over 7,500 reviews.
If you're looking to make a real impact and be part of a high-growth, mission-driven team, join us at Raylo. Together, were not just reducing waste - were shaping the future of technology in a way thats smarter, more sustainable, and built to last.
Our Core Values
xf0x9fx92xa1 Be deeply curious We thrive on innovation through diverse approaches, views, and people.
xf0x9fx91x9f Walk in your customers shoes To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want.
xf0x9fx8exaf Focus and execute We have a big vision, but we believe in nailing the most important problems first.
xf0x9fx92xa5 Be gritty Only gritty teams succeed. Our individual ownership, passion, and perseverance mean were a team through thick and thin.
What youll do
As a member of the strategy team, youll work collaboratively across multiple departments at Raylo with the goal of optimising our customer retention strategy. Your challenge will be to launch tests and use data to inform our strategy and build deeper customer relationships. A successful candidate will be comfortable getting right into the details and making small changes to drive a big impact.
Youll work with our finance, operations and marketing teams to identify opportunities to boost customer retention and own end-to-end implementation of new strategies. This could be:
- Identifying common points of friction that lead to customer churn at the end of the lease
- Evaluating trends in customer engagement and identifying strategies to drive stickier customer relationships (e.g. loyalty programs, CRM strategy, product enhancements)
- Testing offers to incentivise customers to upgrade their lease or add new devices
- Building out monitoring and measurement to understand performance and double down on whats working well
- Supporting our wider existing customer strategies
Youll succeed with
- A proven track record with 3-6 years of experience in analytics or strategy roles
- You enjoy thinking through complex problems and possess influencing skills to align key stakeholders
- Experience with SQL and data analysis (must-have)
- Experience using BI tools (Looker, Tableau, Power BI)
- Startup/scaleup or Fintech experience (nice to have)
Were not looking for you to meet every point on this job description, please still get in touch if you think you could add value and do your best work here at Raylo. We'd love to have a chat and see if you could be a great fit.
Opportunities & Benefits
We are continuously improving and listening to our quarterly employee surveys to provide the best opportunities and benefits for our employees.
+ Share in Raylos success Stock options for all employees
+ Get the latest tech Exclusive Raylo device lease for employees
+ 33 days off, your way 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to you
+ Invest in your growth L&D budget to support the skills you value
+ Fast-track your career Two performance reviews a year
+ Family-first policies 5 months full pay for primary caregivers, 1 month for secondary caregivers
+ Save big on childcare Workplace nursery scheme for major cost savings
+ Perks on perks Perkbox membership with discounts & wellbeing benefits
+ Good times, guaranteed Optional quarterly socials, plus summer & Christmas parties
Hiring Process
Whats next?
Once you submit your application, our Talent Team will contact you if you have been shortlisted for the role for a Talent Screening call.
We set an exceptionally high bar at Raylo, and in return, we will aim to give you the best candidate experience possible.
If there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason, please let us know.
*As an FCA-regulated business, we conduct background checks (DBS and AML) on all successful candidates who are offered a position at Raylo during the onboarding process.
Diversity & Inclusion at Raylo
At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.