Job Description

About The Royal College of Surgeons of Edinburgh

The Royal College of Surgeons of Edinburgh is an independent membership organisation dedicated to the education, training and advancement of surgeons, dental surgeons, doctors, and various individuals throughout healthcare who are involved in the surgical care of patients. The College has a current membership approaching 32,000 and growing, with members spanning over 100 countries around the world.




From our founding in 1505, the College has been committed to the advancement of surgery and driving patient safety standards worldwide. In our 515-year history, there has never been a better time to join the College than now.

Working with us

At the College we aim to embrace views from across the organisation, sharing common goals and values for the betterment of healthcare through the advancement of surgical and dental professionals. We aim to develop teams that are reflective of the needs of our members and maximise the potential of every employee.




To reflect the varying needs across the organisation, we offer a range of policies and benefits for our workforce including a generous 42 days annual leave, flexible working practices, enhanced employer pensions contribution and various discounts throughout the College including the Ten Hill Place Hotel, 1505 Cafe and free entry to Surgeons' Hall Museums.




If you'd like more information about this role, please contact recruitment@rcsed.ac.uk

Position:

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The

Visitor Services Lead

plays a central role in the smooth daily running of Surgeons' Hall Museums. Working within the Visitor Services team, you will provide on-shift operational leadership to ensure visitors enjoy a safe, welcoming, and high-quality experience.


Acting as the visible lead on the gallery floor, you will guide and support the Visitor Services Assistants (VSAs) throughout the day, ensuring service standards are consistently met. While not a formal line manager, you will carry delegated supervisory responsibilities, coordinate daily activities, and take the lead in responding to visitor issues or incidents such as evacuations or first aid.


This is a varied and rewarding role, ideal for someone who enjoys being hands-on in a busy public environment, has excellent interpersonal skills, and thrives on supporting and motivating others.


The post is 28 hours per week (0.8 FTE), normally worked across four days on a rota, including weekends and occasional evenings.


The Visitor Services Lead reports to the Visitor Services Supervisor.

Requirements:

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The successful candidate will have a good general education (for example GCSEs/National 5, A Levels/Highers, or equivalent) and proven experience in a visitor-facing customer service role. Strong interpersonal and communication skills are essential, along with the ability to provide clear direction and support to colleagues and to lead by example in daily operations. The role requires sound judgement, calm decision-making under pressure, awareness of health, safety and security in a public environment, and confidence with cash and card transactions.


It would be advantageous, though not essential, to have prior experience of supervisory or shift-leading responsibilities, experience working in museums, heritage or cultural venues, first aid training, or knowledge of museum and heritage operations.

Other information:

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Dates of interviews will be held on Monday 27 October.

Candidates who have been shortlisted for interview will be contacted in the first instance by email.





The application is a tool for helping us to shortlist candidates for interview and as a basis for the interview itself. Any decision to shortlist you for interview will be based solely upon the information you supply on your application.



If you have any difficulty in completing the forms or require the forms in an alternative format, please contact the Recruitment Department by e-mail: recruitment@rcsed.ac.uk


The Royal College of Surgeons of Edinburgh is an equal opportunities employer. If you consider you have a disability (as defined by the Equality Act 2010) and have any specific requirements, or require assistance or reasonable adjustments (for example, information in larger font) to be made for you during the selection process, we will do our best to assist you. You are given the opportunity to express your needs by attaching a separate sheet to your application form or by contacting the HR Department on +44 (0) 131 527 1587 or by e-mail: recruitment@rcsed.ac.uk


The Equal Opportunities Monitoring form can be returned with your application. It will be retained within the HR Department and used solely for monitoring purposes; it will not be made available to the short-listing panel.



Thank you for your interest in the Royal College of Surgeons of Edinburgh. We look forward to receiving your completed application by

9am Monday 20 October 2025.

If you need any further information, do not hesitate to contact us.