Job Description

Making a difference. That\'s what a career at AGCO is all about. At AGCO you have a voice and the opportunity to impact our long-term success, as well as your own.

AGCO (NYSE: AGCO) is a global leader in the design, manufacture, and distribution of agricultural solutions. Our portfolio of international brands, including Fendt\xc2\xae, GSI\xc2\xae, Massey Ferguson\xc2\xae and Valtra\xc2\xae, provides smart and effective agricultural solutions to farmers around the world - including a full line of tractors, combine harvesters, hay and forage equipment, seeding and tillage implements, grain handling, seed processing and animal protein production systems. With global sales of approximately USD 12.7 billion in 2022, AGCO\'s international team of over 24,000 employees work together to deliver high-tech solutions for farmers feeding the world. Join us as we bring agriculture into the future.

Leading Manager, Field Service UK & Ireland (Eire)

Hybrid Working - Stoneleigh, Warwickshire

Job Summary

Provide leadership for our Customer Field Support operational teams to improve customers\' loyalty towards AGCO Corporation brands and to co-ordinate/manage all aspects of customer support within Field Service market and team. Promoting the highest level of customer satisfaction.

Key Responsibilities:

• Overall accountability for all Customer field support activities within UK & Ireland (Erie).
• Supervising and management of the field service team.
• People management - Recruitment, Retention, Development, Wellbeing and Training.
• Responsibility for all processes in Customer Field Support.
• Cross functional alignment and collaboration with other AGCO teams within the market for example branded sales, commercial aftersales and distribution management & training.
• Management of the financial budgets and forecasts (CAPEX and OPEX) (Policy Goodwill).
• Management and approval of the goodwill warranties.
• Implementation of the AGCO targets around Customer Support.
• Distribution management in Customer Support matters.
• Lead a team of direct reports.
• Dealer and Customer escalations, arbitrations, resolution.
• Represent market at EME Field Service Meetings and Factory meetings.
• Participate in development and testing of new service projects or tools.
• Carry out dealer and customer visits as required.

Experience & Qualifications:

• Bachelor\'s degree or proven work experience in Agriculture sector or related automotive industries.
• Management/Supervision/Reporting and Accountability of Field Service teams.
• Financials/Budget/Forecasting for the whole department essential.
• Understanding of aftersales business and technical support.
• Excellent communication skills at all levels of stakeholders internal & external.

We offer the following benefits:

• Basic salary: Competitive
• A company performance / Individual performance related bonus (10%)
• Defined Contribution Pension Scheme (The company contributes up to 10% for a 5% employee contributions)
• Life assurance and critical illness cover for Pension members.
• 26 days holidays + statutory holidays
• Holiday trading
• Retail discount portal
• Confidential Employee Assistance Programme for employees and their immediate family
• On-site parking
• On-site restaurant
• Bupa Healthcare

Employee development and growth is part of our company culture. If you are looking for an opportunity to work in an inspiring multinational environment for a leading global player of agricultural solutions, we look forward to receiving your application!

AGCO