Job Description

Salary

up to 32,693 per annum depending on experience

Location

Berwick-upon-Tweed

About the role

Leakage Technician Berwick

Working hours

- 37 hours per week (flexible working arrangements will be considered)

Permanent

Salary - 26,154 - 32,693 per annum

Location -

Berwick Area

About the role

We are looking to recruit a Leakage Technician to work within our water directorate here at Northumbrian Water in Berwick, being responsible for identifying and locating leaks on our water mains and service pipes which supply 25,000 customers, using advanced detection techniques including mobile technology.


As a Leakage Technician your role is crucial to maintaining our customers water supply. You'll be responsible for conducting a range of leak detection activities to resolve issues promptly. You will provide an exceptional service to our customers, explaining findings and solutions.



We will provide you with training and support to develop in this role. You will also receive a fully equipped van to respond quickly when our analysts identify potential leakage issues across our region. You will be required to work productively and accurately against set targets. At times you will provide face to face leakage assistance to our customers, managing their expectations in line with our policies, procedures, and operational requirements.



This role is both a reactive and proactive role. You'll assist with planned leakage surveys whilst responding to urgent leak detection needs. As you develop your skills daily, you'll use techniques like sounding, correlating, and noise logging to accurately identify hidden water leaks in our network. Your expertise will play a key role in maintaining our water supply to ensure minimal disruption for our customers.



We prioritise keeping water flowing and minimising waste, so our leakage technicians are active in all weather conditions and locations, from city centres to rural locations. Water is a 24/7 business, which means our team occasionally work evenings and weekends to ensure timely repairs and maintain customer satisfaction.



Please note, this role comes with a van and fuel card for business use only and the van will be kept at your home location when not in use.



A full UK manual driving license is needed for this role.



The Leakage Technician role will cover our Berwick supply area, which extends from the Scottish Border down to Wooler and Holy Island in North Northumberland. Applicants should live within 25 miles of the working area.



You will be expected to work independently, systematically operating our water network and using feedback from monitoring equipment to identify leaks for repair. This role involves outdoor working and walking long distances daily.

About you

You hold a full UK manual driving license


Ideally you will have proven experience in leakage detection, able to deliver outstanding customer service, and strong problem-solving skills.



Experience in the water industry is not essential, the key requirement is that you are enthusiastic, have a positive attitude and a willingness to learn new skills together with having excellent interpersonal and team working skills in addition to a good understanding of Northumbrian Water's objectives and ways of working.



We are seeking hard-working, flexible, and technically minded individuals who would like a role that offers variety, opportunity to work outdoors and make a real difference to our customers.



You will be competent with the use of mobile technology including smart phones/tablets and demonstrate a passion for engaging with customers.

What we will give you

At Northumbrian Water we want you to be the best you can be, and we also want you to feel it's a great place to work. Frequently people spend their career with us, some because they've found their niche, others because of the opportunities to progress through the organisation.


We're the great company we are because of our people and as our way of saying thanks, we offer a wide range of benefits and discounts to take advantage of including buying and selling holidays, discounts and cashback offers, free fishing, workplace ISA and cycle2work.

About us

Northumbrian Water is more than just a water company. We are one team, fulfilling many roles, working together to ensure our customers have clean, fresh, running water, whilst providing great customer service, protecting the environment, and supporting local communities.


We Live Water, all our amazing people are helping us become the national leader in the provision of sustainable water and wastewater services.

Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.





This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment you'll be required to undergo a drug and alcohol test.

Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.

Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked

Please note this role will require a DBS to be completed prior to employment.

About us

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.


We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.

Our values

Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.


Our values are:

Results Driven

We take responsibility for achieving excellent business results.

Ethical

We are open and honest and meet our commitments with a responsible approach to the environment and our communities.

Customer Focused

We aim to exceed the expectations of our internal and external customers.

Innovative

We continuously strive for innovative and better ways to deliver our business.

One Team

We work together consistently, promoting co-operation, to achieve our corporate objectives.

Colleague benefits

We're the great company we are because of you - our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.


To find out more about our benefits, see our benefits booklet attached to this advert.

Eyecare

Discounted Medicals

Employee Assistance Programme

Cycle2work

Buying & selling annual leave

Long service awards

Salary sacrifice car scheme

Computer

Loans

Award winning wellbeing site

NWG savings scheme

Company pension scheme

Pre-retirement workshops

Life assurance

Discounts & cashback offers

Qualification loan

Documents

Business Plan 2025-30 - Essex & Suffolk Water - Download
Business Plan 2025-30 - Main Report - Download
Business Plan 2025-30 - Northumbrian Water - Download
Restore and Regenerate - Our Environment Strategy to 2050 - Download