Job Description

About the Role:

As a Learner & Campus Services Assistant, you'll be the friendly face of the campus, providing essential support to both learners and staff. You'll assist with services like transport, travel expenses, free meals, and learner ID badges, helping to make student life smoother and more enjoyable. In this front-of-house role, you'll create a welcoming environment and ensure learners feel supported every step of the way. It's a varied and rewarding position, perfect for someone who enjoys working with people and making a positive impact every day.

Further Information:

Staff employed at Coleg y Cymoedd will have responsibility for the safeguarding and for the promoting the welfare of learner.
Undertake such other duties as may be reasonably required by the College, either at your principal place of work or other College premises, commensurate with the grade and responsibilities of the role.

It is recognised that duties and responsibilities of all posts may change from time to time and job descriptions may be amended in consultation with the post holder to reflect those changes which are commensurate with the role.

Application Guidance:

In line with the College's Recruitment Policy, we will use the Person Specification to shortlist candidates. You should evidence how you have met all the Essential Criteria and, where applicable the Desirable Criteria outlined in the Person Specification. You should supply written evidence on how you fulfil each of the Essential Criteria (and if met, Desirable). You should outline in your 'Further Information' section evidence of how you meet the criteria in the same order in which they appear on the Person Specification.

Please note, Coleg y Cymoedd reserves the right to close this vacancy early should sufficient application be received.

Contact:

If you have any questions about the role or for an informal conversation, please contact people@cymoedd.ac.uk

All applications should be returned by Midday on the date of closing. Any applications received after this time may not be considered.

Job Summary

We are seeking a dedicated and enthusiastic Service Assistant to join our team. The ideal candidate will play a crucial role in providing exceptional service to our customers, ensuring their needs are met with professionalism and care. This position requires a proactive individual who can educate customers about our services and products, enhancing their overall experience.

Duties

Greet customers warmly and assist them with inquiries regarding services and products. Educate customers on the features and benefits of our offerings, ensuring they make informed decisions. Maintain a clean and organised work environment to promote a welcoming atmosphere. Handle customer complaints or concerns with empathy and professionalism, striving for resolution. Collaborate with team members to ensure efficient service delivery and customer satisfaction. Assist in managing inventory levels and restocking supplies as needed. Participate in training sessions to enhance product knowledge and service skills.

Requirements

Previous experience in a customer service role is preferred but not essential. Strong communication skills, with the ability to educate customers effectively. A friendly and approachable demeanour, with a passion for helping others. Ability to work well in a team environment while also being self-motivated. Flexibility to work varied shifts as required by the business needs. Basic computer skills for managing customer interactions and records.
Join us as a Service Assistant and be part of a dynamic team committed to delivering outstanding service!

Job Types: Full-time, Permanent

Pay: 26,709.00-28,695.00 per year

Schedule:

Monday to Friday
Work Location: In person