Job Description

Location:

Head Office (Hybrid with outreach)

Organisation:

Pathway Group

At Pathway Group, our Learner Engagement & Enrolment Officers play a vital role in supporting learners from the moment they enquire to the moment they enrol. You will be the first point of contact for many of our learners, helping them feel informed, confident, and ready to begin their learning journey.

This role is central to creating a smooth, supportive, and professional experience for every learner. By building strong relationships early on, you help set the foundation for learner motivation, retention, and long-term success.

Our team works through a

hybrid model

, combining office-based responsibilities with occasional outreach to ensure we remain accessible, flexible, and connected to our local communities.

Key ResponsibilitiesPrompt & Professional Follow-Up

Contact prospective learners quickly and professionally after an enquiry. Use phone, email, and SMS to engage learners with personalised communication.

Provide Clear & Accurate Information

Explain course options, entry requirements, funding, and career pathways. Answer questions around the enrolment process, course content, and post-course opportunities.

Personalised Learner Support

Tailor discussions to the needs, goals, and aspirations of each learner. Guide learners toward the most suitable course based on their experience and ambitions.

Track & Manage Enquiries

Maintain accurate records of enquiries, follow-up actions, and outcomes in the CRM. Regularly update learner statuses and identify who requires further engagement.

Convert Enquiries into Enrolments

Proactively guide learners through the enrolment process. Identify barriers (e.g., funding concerns) and support learners to overcome them.

Follow-Up on Unresponsive Leads

Use structured follow-up plans with varied communication methods. Send reminders to learners who have paused or not yet completed enrolment.

Work Collaboratively Across Teams

Share insights with Marketing and Recruitment regarding learner behaviour and trends. Provide feedback on lead quality to support future campaigns.

Deliver Excellent Customer Service

Offer professional, empathetic, and learner-centred communication at all times. Represent Pathway Group's commitment to quality and learner success.

What We Expect From You

Industry Knowledge:

Understanding of funding streams and programmes such as Skills Bootcamps, AEB/ASF, Apprenticeships, and Advanced Learner Loans.

Strong Communication:

Clear written and verbal communication skills.

Interpersonal Skills:

Ability to build rapport, handle sensitive issues, and maintain positive relationships.

Problem-Solving Ability:

Confidence in analysing challenges and finding solutions.

Adaptability:

Comfortable managing changing priorities and meeting deadlines.

Team Collaboration:

Works effectively with colleagues across departments.

Technical Proficiency:

Competent in Microsoft Office and familiar with digital tools and systems.

Additional Information

You

must

have the right to work in the UK. Only suitable applicants will be contacted. CVs must include

full address and contact details

to be considered.
Job Types: Full-time, Permanent

Pay: From 24,000.00 per year

Benefits:

Company pension Free parking
Work Location: In person