Job Description

Learner Services Advisor (25/294)

24,497 FTE salary (8,938.09 pro rata per annum)

13.5 hours per week,

Permanent

Location: The Grimsby Institute

The Grimsby Institute is part of the TEC Partnership, which is a large, innovative, dynamic and financially sound organisation.

We are now offering a fantastic opportunity to join the Grimsby Institute / in the role of Learner Services Advisor. If you are a team player who is passionate about helping learners reach their full potential, then we want to hear from you!

About the role

Learner Services are now looking to appoint a motivated an enthusiastic Learner Advisor to join the well-established Learner Advice team. This is a fast-paced and diverse role, in which you will work closely with current and potential learners, visitors and colleagues from across the organization to provide high quality information, advice and guidance and responsive support. Other duties will include:

Undertaking reception and switchboard duties Dealing with queries via phone, email and letter Maintaining records Processing admissions and financial support applications Delivering a high quality front line service to internal and external customers

About the person

The successful candidate will have excellent communication skills with a focus on information, advice and guidance and customer services, as well as strong organisation and administrative skills.

Candidates should also have:

Level 2/GCSE Maths and English A relevant level 3 qualification Prior experience working in an office or administrative role ICT competency Excellent communication skills

What we offer

In return for your skills and experience, we can offer you access to a wide range of Group benefits, such as.

Pension Membership

30 Days Annual Leave pro rata, plus bank holidays

Christmas Closure Days

Occupational sick pay scheme (higher than statute) *

Occupational Maternity/Adoption pay (higher than statute) *

Life Assurance Scheme and Death Grant

24-hour Employee Helpline - Free and confidential

Cycle to Work

Saving Schemes

Westfield Health Medical Cash Plan - monthly payments

UNUM Dental Cash Plan - monthly payments

Staff discounts on campus e.g., Hair & Beauty/ Bakery/ Gym etc

If having read the job description you are interested in this role, please press the "Apply Online" button and send us your application.

The closing date for this advert is Sunday 10th August 2025

The TEC Partnership is committed to Prevent Duty, Equality, Diversity & Inclusion and promoting British Values within the workplace. We are an equal opportunity workplace. Safeguarding is a priority for us, as well as ensuring the welfare of children and young people and we expect the same commitment from all staff and volunteers.

All posts are subject to an Enhanced Disclosure Clearance through the DBS, references that cover the last two years of employment and online screening. Other checks may also be required.

Please note that all employees must have Literacy and Numeracy to at least Level 2.

Job Types: Part-time, Permanent

Pay: 24,497.00 per year

Expected hours: 13.5 per week

Benefits:

Company pension Enhanced maternity leave Free flu jabs Free parking Health & wellbeing programme On-site parking Sick pay
Schedule:

Day shift Monday to Friday No weekends
Work Location: In person

Application deadline: 10/08/2025
Reference ID: 25/294