Job Description

Are you passionate about supporting learners to achieve and delivering outstanding service? So are we! We're looking for a proactive and highly organised Learning and Development Coordinator to join our team and help ensure our learning and development activities are delivered smoothly and effectively.
This is an 18 month fixed term contract role with travel to our head office in Widnes at least once a week so our ideal candidate will be based within an hours commute of Widnes.
What is The Deal for you?

• Flexibility! You can work your full-time hours over 4 days and enjoy a long weekend or work over 5 days to accommodate your other commitments.
• Hybrid Working! Expect to be in our North West office one or two days a week, with the remainder working from home or visiting services around the country.
• Benefits: Retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app.
• Development: We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people!
• Dare to Learn: Access to our amazing online training platform where you can upskill taking a variety of courses and qualifications.
• Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life.

Who you'll be supporting & more about the role:
As an L&D Coordinator, you'll play a key role in supporting both learners and stakeholders by responding to a variety of queries and ensuring the smooth coordination of learning and development activities. In our dynamic and fast-paced team, no two days are the same - you'll update training schedules, promote programmes, liaise with suppliers, coordinate financial admin and much more!
Day to Day (list not exhaustive see attached job description)

• Management of central L&D Inbox, responding to general L&D queries and first-line troubleshooting on the Learning Management System (LMS).
• Coordinating internal training and external training programmes, including logistical arrangements and scheduling support.
• Support with maintaining learning resources and materials alongside classroom equipment stocks.
• Supporting with supplier and venue management, and maintenance of our preferred supplier list
• Coordinating Learning and Development updates across communication channels to ensure consistent messaging and learner engagement with L&D initiatives.
• Support with the maintenance of our Learning Management System, Dare to Learn (Cornerstone)
• Provide ad-hoc reporting, ensure all data is managed securely.
• Support with invoicing queries, financial management and budget tracking.
• Provide admin support for L&D projects as required
• Support the continuous improvement and optimisation of L&D processes

Your values:
Our ideal Candidate
Qualifications, Skills and Experience

• Level 3 qualification or above (e.g. Business Admin, CIPD Level 3)
• Strong IT skills and confidence using digital systems
• Experience in admin support, event coordination, and customer service
• A proactive, flexible, and improvement-focused mindset
• Excellent communication, organisation, and problem-solving skills
• Ability to analyse and present data clearly
• Previous experience with a Learning Management System (Cornerstone) would be advantageous, not essential.

Please note, if you are interested in this role, we welcome your application as soon as possible! Depending on the volume of applications received, the vacancy may be closed before the expected advertising end date.
Interested and want to know a bit more?
To find out more about our charity check out:
We're really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.
In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34.
The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones - and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.

Skills Required