Job Description

Location: Bolton

, BL6 6SU

Hours of work: 40

Contract Type: Permanent

We're looking for a passionate and organised Learning & Development Manager to play a key role in one of ISS's largest mobilisations. This is a fantastic opportunity to join a high-profile contract and make a real impact from day one.

You'll lead on the design and delivery of induction programmes and training pathways, ensuring all learning is compliant with contractual commitments.



A core part of your role will be to support our Placemakers through their OneISS journey - helping new colleagues feel welcomed, informed, and set up for success.



If you're looking to grow your career in L&D while being part of a collaborative, values-driven team, this is your chance to step into a rewarding, forward-facing role with room to progress.

Key Responsibilities

Design and deliver engaging service culture training programmes for frontline roles (cleaning, security, front of house) Support pre-go-live planning, including induction and service leadership onboarding Establish and manage a training academy to build capability and consistency Facilitate 'Train-the-Trainer' sessions to empower service champions and embed culture Implement standardised assessments to measure the impact of Placemakers Pathway Embed a safety-first approach within all learning and development initiatives Promote inclusion and diversity through culturally aware training content and delivery

Professional and Personal Competencies/Qualifications

Background in FM desirable but not essential Proven experience working across multiple sites Currently operating as an L&D Officer, seeking progression to the next level Confident and experienced in delivering training programmes end-to-end Strong stakeholder management and engagement skills Excellent communication and facilitation abilities Able to adapt learning solutions to meet diverse operational needs

UK The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.




Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.




We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace




ISS is proud to be a diverse and inclusive employer.




ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.




We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.




Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.




If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com





If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace







To find out more about what we do - https://www.uk.issworld.com/