Job Description

Starting salary:

25,770

Contract type:

Permanent

Grade:

1

Location:

Stirling Castle

Working Hours:

Monday - Frida, 35 hours per week

Interviews:

To be held Week Commencing 21 July 2025


This is an important role for both the Learning and Inclusion Team, and for the various visitor-facing teams at Stirling Castle. You will take on the coordination of learning visitors and learning spaces to provide an excellent experience for learners and support their varied needs. Your role will include booking learning visits, creating learning resources and assisting with educational programmes.

Benefits of joining us at Historic Environment Scotland

Enrolment onto a Civil Service Pension scheme - 28% employer contribution 25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays Reimbursement for relevant professional subscriptions Support for further education and personal development Study leave for work related courses Flexible working hours (where appropriate) Free entry to all of our properties (with up to three guests) Free entry to English Heritage, Manx and Cadw properties

Key Responsibilities of this role

Assisting the Stirling Castle Learning Officer in co-ordinating, developing and delivering a learning programme for Stirling Castle that serves a variety of learners from nursery children to life-long learners, from site tours to object handling to costume and crafts. The role will include creating resources, delivering face-to-face sessions, either with the Learning Officer or alone, and booking and processing learner visits.

Key requirements of the role:

In order for you to be successful in this post, we will be looking for you to complete a

cover letter

which addresses:

1.

Why you are interested in the post with Historic Environment Scotland

2.

How you can meet each of the essential and desirable criteria (in up to 800 words), using examples of where you have used these skills in the past.

Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life, home life, education or volunteer experience.

Essential Criteria:

Excellent customer service skills, with the ability to quickly discern customers' needs and be proactive in addressing these. Experience of communicating with an audience, for example working/volunteering with children, families or adults in school or community settings, or in a front of house role, which involves communicating with groups. Ability to show empathy with learning visitors who may have complex needs. Excellent communication skills (written, oral and aural) to enable effective communication with learning visitors and colleagues, which sometimes needs to be achieved quickly within a busy environment. Ability to work accurately and confidently with minimal supervision but also know when to seek assistance or escalate a matter. Ability to work as part of a team. Ability to remain calm and work effectively within a busy, varied environment.




We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds, regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability, or neurodiversity. In support of our Gaelic Language Plan, we welcome applications from Gaelic speakers.


We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format, please reach out to us via email at recruit@hes.scot or call our Head Office at 0131 668 8600 and speak to a member of our People Team.


Please note that, at this time, we are unfortunately unable to provide sponsorship as part of the recruitment process, therefore you must have current right to work in the UK to be considered for a post.

Due to site maintenance, please note that we are currently experiencing problems with issuing notification emails through our recruitment platform. If you have not received notification that your application has been received, please email recruit@hes.scot. We apologise for any inconvenience caused by this.