Job Description

Company Description

United Living Group consists of four dynamic businesses, each dedicated to creating a connected and sustainable future:

United Infrastructure Services

: Delivering engineering solutions that support critical utilities infrastructure.

United Property Services

: Revitalising homes and communities through the regeneration of living spaces.

United New Homes

: Providing build-to-rent and affordable housing solutions to address local community housing needs.

United Connected

: Connecting people to a digitally connected world through fixed-line and mobile infrastructure.

As a Learning Coordinator within United Infrastructure Utility Services, you will be at the heart of our digital transformation journey. This role is essential in ensuring that our operational teams and subcontractors are equipped with the knowledge and confidence to use new systems and processes effectively--particularly as we roll out platforms like Totalmobile across our infrastructure projects.


You will work closely with Data and Systems Specialists to understand the functionality and purpose of our digital tools, translating that knowledge into accessible, engaging training experiences for site-based stakeholders. You will also support the Change Manager in driving adoption, gathering feedback, and embedding a culture of continuous improvement.


This is a hands-on, people-focused role that blends technical understanding with communication and coordination skills. You'll be responsible for delivering training, maintaining learning materials, and supporting users both remotely and on-site. Your work will directly impact how our teams operate, collaborate, and deliver excellence across energy, water, and carbon capture projects.


If you're passionate about learning, enjoy working with people, and want to be part of a team shaping the future of infrastructure through technology and innovation, we'd love to hear from you.


Reporting Line: Business Support Director within United Infrastructure, Utilities pillar.

Sector Experience: Water and Energy.


Responsibilities

Coordinate and deliver training sessions for operational teams and subcontractors on systems such as Totalmobile Work alongside the Data and Systems Specialists to understand system functionality and translate it into effective learning materials Support the Change Manager in rolling out change initiatives and gathering feedback from stakeholders Keeping guidance documents, process maps video tutorial library is kept up to date. This task will be done alongside our Training and Engagement Lead Monitor training effectiveness and user adoption, identifying areas for improvement while maintaining a training record and providing yearly refreshes to upskill and roll out new features of the system Act as a point of contact for training-related queries and support requests Assist in onboarding new users and ensuring consistent learning experiences across sites Collaborate with internal teams to align training with business goals and system updates Support site visits to deliver in-person training and gather user feedback As and when required, travel to operational sites and support requirements from the Teams.

Qualifications

Criteria

Experience in coordinating or delivering training in a technical or operational environment Strong communication and interpersonal skills Ability to translate technical information into accessible learning content Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) Organised and detail-oriented with a proactive approach Full UK driving license

Desirable

A confident communicator who enjoys helping others learn Someone who thrives in a collaborative, fast-paced environment A proactive problem-solver with a passion for continuous improvement A team player who can also work independently and take initiative Experience working with Totalmobile

Additional Information

What we need from you

Thrive within United Living's values and culture of relentlessly striving to excellence through;

Doing the right thing Raising the bar Positive attitude and energetic pace Excellent interpersonal and communication skills Integrity Ability to make things happen - starter/finisher Tact and the ability to deal with difficult situations I.T literate particularly Microsoft Office and Excel. Well-developed verbal and written communication skills Team player, but also comfortable working alone. Understands the need for respect, sensitivity and discretion in a public facing role. Some flexibility of working hours may be required. * Self-Motivated, enthusiastic and calm under pressure.