Job Description

Location: Birmingham, B37 7YE

Hours of work: 37.5

Contract Type: Permanent

We are seeking a dedicated Learning & Development Manager to support the successful delivery of a high-profile contract, ensuring all training is completed in line with contractual commitments.


This is a fantastic opportunity to be part of one of ISS's largest mobilisation projects, offering significant scope for career progression.

As Learning & Development Manager, you will be responsible for delivering the 'Placemakers Path' to transferees and developing a comprehensive induction programme to facilitate smooth integration and onboarding.


The ideal candidate will have experience in Learning & Development, excellent communication skills, and a proactive approach to programme delivery.


This role offers the chance to make a tangible impact within a dynamic environment, supporting ISS's commitment to excellence and team development.


If you're passionate about learning, enjoy working on large-scale projects, and want to be part of a supportive and forward-thinking organisation, we would love to hear from you.

Key Responsibilities

Deliver and embed service culture training programmes Ensure successful contract delivery through engaging L&D initiatives Create an effective, valued training academy Conduct 'Train-the-Trainer' sessions with champions to foster a service culture community and improve the ENPS score Standardise the assessment of Placemakers Pathway impact Promote a safety-first culture across all solutions and delivery Build a diverse and inclusive organisational culture

Professional and Personal Competencies/Qualifications

Facilities Management background is preferred but not essential Experience working across multiple sites Currently an L&D Officer seeking a step-up role Proven ability to deliver and facilitate training programmes Comfortable and familiar with training delivery Strong stakeholder management skills Ready to take on greater responsibility in a more senior role

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.


Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.


We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace


ISS is proud to be a diverse and inclusive employer.


ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background


Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.


If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com


If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace


To find out more about what we do - https://www.uk.issworld.com/





Work Location: In person