Job Description

About the Role:

We're a fast-growing, people-first hospitality group with 20 unique venues and a big vision: to create unforgettable guest experiences and brilliant careers for our teams. We believe in progress, purpose, and pride at every level.


We're looking for an enthusiastic and experienced Learning & Development (L&D) professional to join our small but mighty team to help us shape the future of training across our sites. Working closely with the Head of L&D, you will play a key role in designing, developing, and delivering engaging training content and courses that elevate the skills, service, and culture across our teams.



This is a hands-on role for someone who understands the pace, people, and passion of the hospitality industry and who's excited to make a real impact on frontline learning.

Key Responsibilities:

Collaborate with the Head of L&D to design, develop and update engaging training content and material (digital and in-person). Support the rollout of learning programs across multiple sites, ensuring content is aligned with operational needs and brand values. Work with managers and teams to identify skill gaps and learning opportunities. Contribute to the creation of onboarding, service, compliance, and upskilling programmes Use feedback and performance data to continuously improve learning experiences. Assist in scheduling, tracking, and reporting on learning activities. Lead on keeping our LMS system up to date, engaging and the go to resource centre for our teams Act as a brand ambassador for L&D building strong relationships with teams and promoting a culture of continuous learning.

About You:

Minimum 2 years' experience in a Learning & Development role, ideally within the hospitality industry (restaurant, hotel, leisure, or similar environment). Strong understanding of hospitality operations and customer service excellence. Experience in developing training content and facilitating sessions, both face-to-face and digitally. Passionate about people development with a hands-on, solutions-focused mindset. Great communicator with strong interpersonal skills and the ability to engage a wide range of learners. Confident working in a fast-paced environment and managing multiple priorities. Familiar with LMS platforms and basic e-learning tools.

What We Offer:

A creative and supportive environment where your input will directly shape how our teams grow. Opportunities to develop your own career within L&D and the wider people function. Exposure to a variety of projects across a vibrant hospitality group. Hybrid working from our vibrant London HQ + regular site visits Competitive salary, bonus potential, and generous hospitality perks 50% discount on food and soft drinks across all our brands. * Long service rewards including increased holiday and access to private healthcare.