Job Description

Hays Travel, the UK's largest independent travel agent, specialises in providing good value, quality holidays alongside excellent customer service. We have over 5000 colleagues spread across our 476 retail branches on the high street, our independent partners, home workers and franchises.


We are committed to the development of our colleagues across the business.


The role will be suited to someone who has a passion for learning and development and supporting our new colleagues across the business.


At Hays Travel, we pride ourselves on delivering exceptional customer service therefore we require someone that shares the same values and ethos.


The successful candidate will be responsible for delivering exceptional first impressions when welcoming our new colleagues, providing them with the skills and knowledge to fulfil their roles.

Main Responsibilities

Develop and deliver engaging and motivational inductions and training that inspires new colleagues to achieve success Utilise a variety of instructional techniques to ensure a dynamic and inclusive learning environment Evaluate the effectiveness of current inductions and training sessions suggesting any improvements Research and write engaging training content for both a virtual and classroom delivery Coach and develop colleagues during 1-2-1 support sessions Effectively communicate and positively promote organisational changes Demonstrate a high level of competency with department and company technology Be able to self-reflect and identify areas for personal development Liaise and build relationships with all areas of the business Exceptional time management, organisational skills, and attention to detail Display a motivated 'can do' attitude, and strive for excellence Provide exceptional customer service at all times

Competencies

Attention to detail and high levels of accuracy Excellent organisational and time management skills Flexible to meet the needs of the business & be willing to travel Strong digital skills Excellent coaching skills Strong initiative to drive business objectives forward Strong people skills, ability to adapt & build relationships

Essential qualifications & experience

Previous experience of working in the travel industry Qualifications & experience desirable but not essential Experience of coaching Level 3 + qualification in education and training Experience of working with people from diverse backgrounds Previous training experience of classroom/remote delivery

About you

Enthusiastic and proactive with the ability to work independently (self - motivated) and as part of a team. Ability to build relationships effectively with all colleagues A collaborative & resilient team player who thrives in a fast-paced environment Assertive/confident classroom management techniques Dedicated and eager to learn Excellent verbal and written communication skills Creative, resourceful & problem-solving skills Effective motivational skills and the ability to remain positive and professional at all times

Our values

Our SMILE values are embedded into our company and ensure our teams work strongly together


At Hays Travel we display these values at all times


Supportive Motivational Innovative Loyal Excellence
What it's like to work for us?


Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.