Job Description

Join our team at Keolis Amey Metrolink (KAM), the largest light rail network in the UK!
We're looking for a Learning & Development Training Specialist to join the People team on a fixed term contract, where you'll play a pivotal role in shaping the future of customer experience at Metrolink. This exciting contract offers the chance to create innovative, high-impact learning that empowers our people to deliver exceptional service every day. No two days will be the same as you design and deliver engaging programmes that truly make a difference.
Working closely with the Customer Directorate and partnering with the L&D Manager, you'll collaborate with passionate stakeholders to bring our customer service and leadership strategies to life. Your creativity and expertise will help build a culture of continuous improvement, inspiring teams to grow, thrive, and feel supported to be at their best.
Key accountabilities will include:

• Identify learning needs by working closely with KAM learners and key stakeholders, using effective communication and insight to shape targeted training solutions.
• Design creative, blended learning experiences that are interactive, engaging and aligned with adult learning principles and best practice learning methodologies.
• Prepare and deliver high-quality training that meets agreed L&D standards, ensuring sessions are dynamic, inclusive and impactful.
• Assess learner competence and capability, evaluating the application of skills and knowledge while identifying development opportunities and recommending appropriate solutions.
• Drive continuous improvement by evaluating learning effectiveness, capturing feedback, and enhancing training content and delivery methods.
• Maintain high standards of compliance and safety, ensuring accurate training records, following life-saving rules, and delivering all training safely while reporting incidents through the appropriate channels.

What you'll bring:

• Proven experience in a customer service environment, ideally within transport or another safety-focused organisation.
• Experience in training, coaching or developing others, including learning design, delivery and assessment.
• Knowledge of digital learning solutions and an understanding of KAM, its values, and ways of working.
• Strong understanding of the learning & development cycle, with the ability to apply it creatively and effectively.
• Excellent communication skills, both verbal and written, with the confidence to present, facilitate, and adapt in the moment.
• Ability to build and maintain positive relationships at all levels, working collaboratively and sharing knowledge within a team.
• A creative, solution-focused mindset, bringing innovative ideas and digital approaches to training where appropriate.
• Strong organisational skills, with the ability to work autonomously, manage competing priorities, and adapt to change.
• Confidence in giving and receiving constructive feedback, creating a supportive and motivating learning environment.
• Excellent IT skills, particularly across Microsoft Office 365 and digital learning tools.
• Demonstrates strong values and behaviours, with a commitment to safety, continuous improvement, and role-modelling best practice.

What we will offer you:

• Salary is 42k - 47k per annum, depending on skills and experience
• 12 month FTC, working full time 37.5 hrs per week
• Free Tram Travel for all our colleagues, plus a sponsored pass for an immediate family member.
• 25 days holiday, plus bank holidays
• Access to Amazing Discounts at major retailers including Asda, Currys PC World, John Lewis and many more.
• Family Friendly Policies including enhanced maternity and paternity pay.
• Wellbeing Support including a free counselling, health checks and Employee Assistance Programme.
• Supporting your development focusing on career pathways and professional fees covered if required for role.

The closing date for applications: 19 January 2026
Depending on the level of applications for this role we may close the advert earlier, therefore we encourage you to submit your application early.
Our Commitment to you:
At KAM, we celebrate the diversity of our customers, communities, and colleagues, and strive for a workforce which is equitable, inclusive and representative of the communities we serve and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, and sexual orientation to apply. We look forward to receiving your application.
We live our values of "We Care, We Commit, We Imagine" through our behaviours and we strongly believe that diverse perspectives drive innovation and create an environment where individuals can imagine that anything is possible. We care about our people, and we fully commit to creating an inclusive environment where our people feel valued, respected and empowered to thrive.
We recognise the importance of flexibility in the workplace and where possible, we will do our best to consider alternative working patterns or flexible arrangements to help you balance work and life in a way that works for you and the business. If you'd like to discuss before applying, please feel free to contact our recruitment team.
To ensure you are given the best opportunity to succeed in the recruitment process, please let us know if you will require any support or reasonable adjustments. You can contact our team here .
What we will need to check:
If you are successful, we will need to complete several pre-employment checks prior to you starting. These include.

• Proof of address.
• Evidence of right to work in the UK.
• References from previous employment or studies from the last 3 years
• Pre-employment medical (level subject to role).
• Criminal Records self-declaration check, in line with the Rehabilitation of Offenders Act (1974).

KeolisAmey Metrolink (KAM) is the largest light rail network in the UK. Growing and evolving since first opening in 1992. Metrolink have so far expanded to 103km of track, 99 stops and 147 trams, with a target of 52 million yearly passengers by the end of 2022.
We recognise and celebrate the diversity of our customers, communities and colleagues and strive for a workforce that is representative of the communities we serve, and society at large.
Evergreen Building North, 160 Euston Road,
London, United Kingdom, NW1 2DX

Skills Required