Job Description

We're hiring! Learning Solutions Consultant (Fixed-Term Contract)

Edinburgh or Remote | Starting mid-September

At

Mapal

, we believe learning should inspire, drive performance, and create lasting impact. Our Learning Solutions team partners with global hospitality brands to design and deliver bespoke digital learning that transforms how teams work, grow, and succeed.

We're looking for a

Learning Solutions Consultant

to join our team during a maternity cover. This role is

all about building trusted relationships with customers

, understanding their world, and providing the kind of insight and guidance that shapes learning experiences which truly make a difference. Sometimes that means pushing back, offering alternative perspectives, and challenging thinking to ensure every project delivers the best possible outcome.

We're constantly evolving our services and exploring new ways to deliver impact, including AI-led concepts and innovative tools. To thrive in this role, you'll need to be curious, adaptable, and excited to learn. If you enjoy experimenting with new technologies and shaping how they can add value for our customers, you'll fit right in.

What you'll be doing:

Consult directly with customers to understand their needs and recommend effective learning and performance solutions. Build strong partnerships based on trust, open communication, and collaboration. Confidently guide customers by challenging assumptions and proposing creative alternatives when needed. Work with our designers, developers, and creative specialists to bring concepts to life mainly in the form of eLearning courses and potentially videos, animations, infographics, and performance support tools. Take ownership of project scoping, solution design, and delivery, ensuring everything is high quality, on time, and aligned with customer goals. Quality assure outputs from internal teams and external suppliers. Stay curious and up to date with industry developments, bringing fresh ideas to every project.

You will thrive in this role if you

:

Have experience in learning and development, with a track record in digital learning consultancy or design. Understand learning design principles and know how to apply them in practice. Can build strong customer relationships, listen deeply, and hold your ground with confidence when a better way forward is needed. Are an excellent communicator who can simplify complexity and inspire confidence. Are organised, detail-orientated, and able to balance multiple projects at once. Bring creative thinking and fresh ideas to solve challenges. Understand digital learning production processes and tools.

Bonus points if you

:

Have knowledge of the hospitality sector. Have hands-on experience with eLearning authoring tools (especially Evolve). Speak French and/or Spanish.

How we work at Mapal?

Our values shape how we work with each other and with our customers:

One team

: We collaborate openly and celebrate success together

Commitment

: We deliver on promises and exceed expectations

Customer obsession

: We put our customers at the heart of everything we do

Think big

: We innovate boldly and approach challenges as opportunities

Resilience

: We adapt quickly, stay positive, and keep moving forward

Ownership

: We take responsibility and drive results with pride

Why join us?

Be part of a passionate, creative team that is shaping the future of learning in hospitality. Work on exciting projects with global brands, delivering learning solutions that have real impact. Flexible working arrangements that support your lifestyle. A culture built on collaboration, curiosity, and continuous growth. Opportunities to stretch your thinking, grow your skills, and make a real difference.
Job Types: Full-time, Fixed term contract
Contract length: 6 months

Pay: 28,000.00-30,000.00 per year

Application question(s):

This is a fixed-term contract role with a salary of around 30,000. Is this aligned with your expectations?
Experience:

Customer Success: 1 year (required)
Work authorisation:

Reino Unido (required)
Work Location: Hybrid remote in Edinburgh EH12 5HD