Job Description

Why LNER?

We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day.



Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our Azuma train brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.



Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER.

Are you on board?

We're looking for a passionate Learning & Development professional to join our team, reporting to the Learning & Development Manager. In this role, you'll design, facilitate and deliver engaging learning solutions that help colleagues across LNER grow their skills, knowledge and behaviours. Working collaboratively with the wider People team and stakeholders across the LNER network, you'll identify performance and capability gaps and create innovative development solutions that support both individual career pathways and wider business goals.



You'll champion a culture of life-long learning, applying the full Training Cycle to ensure our programmes are effective, insight-driven and continuously improving. As a strong communicator and skilled influencer, you'll build trusted relationships with internal and external partners, translating business strategy into meaningful development initiatives. If you're a natural networker, a role model for people development, and motivated by helping others succeed, we'd love to hear from you.

Please note that this is a 12 month fixed term contract.

Within this role you'll also be involved in;

Design and deliver engaging learning solutions--across eLearning, face-to-face and blended formats--using adult learning principles, project management skills and LNER's competency and behaviour frameworks. Create high-quality learning resources, including guides, workbooks, videos and digital tools, incorporating AI and innovative technologies. Facilitate inclusive in-person and virtual workshops, adapting your style to diverse needs and using coaching and mentoring techniques to drive behaviour change. Evaluate learning impact using the Kirkpatrick model, using data and feedback to refine programmes and demonstrate measurable improvements aligned to business goals. Partner with stakeholders to identify performance and capability gaps, shaping learning objectives and advising on the best development solutions. Use the Learning Management System to deliver, track and report on learning activity, ensuring accurate records and smooth learner experience. Support leaders to embed learning into everyday practice through reinforcement strategies, coaching and role-modelling Our Valued Behaviours. Ensure all learning materials meet legal, industry and company standards, updating content as needed and supporting audit requirements. Collaborate across the People Team and wider business to create local learning strategies aligned to LNER's brand, vision and Business Plan. Work in partnership with key stakeholders to identify and utilise the right people, to support and lead elements of the corporate induction process for new starters when required Work with Employee Experience Business Partners to coach and support teams in delivering Directorate People Plans. Continuously improve tools, processes and digital learning experiences, using LMS enhancements, AI and automation to reduce admin and boost impact. Stay ahead of L&D trends, benchmarking best practice and designing innovative, industry-leading programmes that elevate LNER's learning culture. Influence and engage managers and stakeholders to take ownership of learning and embed it across the organisation.

What you'll need:

Certificate in Training Practice (or equivalent) and be CIPD qualified (or working toward an equivalent level), demonstrating a strong foundation in people development. Excellent Microsoft Office skills, particularly PowerPoint, Word, Excel and Teams, enabling you to create high-quality content and work efficiently with colleagues across the business. Practical experience using learning platforms and Learning Management Systems (LMS), with the ability to design and build in-person, eLearning and blended learning materials, including behavioural development solutions. Skilled at building productive relationships, influencing stakeholders and acting as a trusted partner to teams across the organisation. A track record of creating and delivering impactful L&D programmes at all levels, using project management principles and working in a customer-focused environment. Experience working within a proactive, results-driven team, contributing to shared goals while managing your own priorities effectively. Drive, resilience and enthusiasm, with a genuine passion for helping people grow and succeed.

What you'll get:

Free travel on LNER + 75% off other companies' tickets (for you & dependents) Discounted international train tickets (after one year's service) 50% discount on LNER tickets for friends & family Generous pension scheme Annual cycle to work schemes Discount, savings and cashback scheme from top retailers Health & wellbeing schemes and discounts Host of training opportunities to help further your career Rewards & awards to recognise when you shine

What next?

The deadline for applications is Sunday 11th January and interviews will take place on 27th and 29th January.

What we believe:

To be the most loved, progressive and responsible train operating company, we must make a meaningful difference - always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.



We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey - and ensures that when you're at LNER, you can always be you. No wonder most people never want to leave!

Diversity and inclusion

We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.

Developing our people

We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.

Health & wellbeing

To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.

Disclosure and Barring Service (DBS) Check

If you are successful in your application and are new to the business, we will undertake a basic DBS check as part of our pre-employment checks. This only happens once we have conditionally offered you the job. Here we check for any unspent convictions and conditional cautions under the Rehabilitation of Offenders Act (ROA) 1974. If there is evidence of an unspent conviction or conditional caution, the details of these are reviewed internally by a cross functional panel on a case by case basis before a final offer of employment is issued. This however may result in any offer being withdrawn. Further information on how we collect and use this data is available on our privacy notice.

Medical screening

We're a safety conscious business so for all roles you'll need to pass a medical screening and a drugs and alcohol test before we send you an unconditional job offer. For our safety critical roles, you'll also need to have a safety critical medical. Our friendly, in-house Health and Wellbeing team will book a time and place to suit you. The sooner, the better, so please be flexible with your availability. Once your medical gets the thumbs up, we'll finalise any last details and look forward to you joining our team.