Job Description

The Post

The role is central to supporting the development, rollout and ongoing delivery of online teaching materials, including fully online courses and those delivered on a blended or hybrid basis. The postholder will work closely with academics to support them to design and create digital materials, with a focus on skills development across the academic community. The postholder will provide technical support across the full range of digital learning tools and services, including, for example, the VLE, lecture capture, O365 suite, Adobe design tools, electronic assessment and more.



The postholder will make a leading contribution to the design and delivery of strategic learning and teaching projects. As part of the team, the postholder will provide a customer focussed second-line support team, underpinned by ITIL and Customer Service Excellence standards.



Additional Requirements


Hours will be as required to undertake the role. Support is provided to on-campus and off-campus learners and staff, including those studying internationally and/or online. This will occasionally require the post holder to work outside the ordinary office hours
Any enquires regarding this post can be sent to Brendan Owers, Senior Learning Technology & Design Specialist - brendan.owers@stir.ac.uk

Description of Duties

Design

Liaise with academic staff to establish and confirm their requirements for modules and identify appropriate solutions Oversee and co-ordinate the planning, design and development of high quality module material Design, assess and improve the student learning experience of modules, through your understanding of what activities work in the digital space Apply tested learning design theories, practices and methods to the design of module material

Delivery

Develop engaging learning activities and module content including VLE templates and multimedia learning content (HTML, video, audio, graphics, etc.) Design and implement processes to streamline online activity to enable the University to develop a consistent and scalable approach to digital and online learning

Support

Liaise with academic colleagues and faculties to identify their current and future learning and teaching plans, using this information to plan and deliver appropriate digital learning services Provide a customer focussed second-line support service, delivered across a range of digital channels and on a face-to-face basis, consistent with ITIL and Customer Service Excellence standards adopted across Information Services Support the digital and pedagogical skills development of academic colleagues and related support staff through the delivery of training on the development and delivery of online and blended modules; and in the use of supporting systems and tools Provide technical expertise to academic staff, including knowledge of a variety of online platforms and tools that are used by the University, including the development of support documentation, user guidance and knowledgebase articles

Other Activities

Managing small projects and/or maintaining project documentation in accordance with adopted project management methodologies Participating in appropriate University groups and committees concerned with learning, teaching and digital learning, or other related themes Keeping abreast of developments in learning and teaching and associated digital technologies in HE and beyond, in order to improve and enhance services and support

Essential Criteria

Qualifications

Degree in a relevant discipline A teaching qualification (for example, a Certificate or Diploma in Teaching & Learning in Higher Education) Fellowship of the Higher Education Academy Certified Membership of the Association of Learning Technologies (CMALT)

Knowledge and Experience

Significant experience of designing and developing digital, online and blended learning content Expertise relating to pedagogical concepts and learning design Experience of facilitating learning design workshops The ability to work successfully on multiple projects simultaneously and to drive these through to completion, including requirements gathering and task management Experience of providing support services using a range of channels Demonstrable interest and enthusiasm for the use of technology in education Excellent understanding of a wide range of technologies to support learning & teaching Demonstrable experience of producing support materials and documentation in a range of formats

Skills and Attributes

A customer-oriented approach to service design, delivery and evaluation Excellent interpersonal and advocacy skills Excellent written communication skills, including the ability to write effective copy, instructional text, audio and video scripts Excellent communication skills, with the ability to communicate appropriately and effectively with a wide range of stakeholders Excellent design (including visual design) skills and the ability to design engaging digital learning content Highly organised approach to managing workload, with the ability to work calmly and systematically in a busy environment; prioritising work as required in order to meet agreed deadlines Ability to investigate, gather, collate and analyse information Excellent IT skills, including advanced familiarity with common applications and relevant systems and online services Demonstrable ability to work both independently and collaboratively as part of a team Meticulous attention to detail, working to a high level of accuracy

Desirable Criteria

Qualifications

Masters degree in Education/Technology-Enhanced Learning

Knowledge and Experience

Experience of working within ITIL, Prince2 (or similar) and Customer Service Excellence standards A good awareness of the issues facing HE and how learning and teaching is affected by them

Additional Information

Full time

Fixed term for 6 months or until the substantive post holder returns



The closing date for applications is midnight on Wednesday 18 June 2025.

Interviews are expected to take place on Friday 27 June 2025 via Microsoft Teams.



There is an expectation that work will be undertaken in the UK.


This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.



The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

Behaviours and Competencies

The role holder will be required to evidence that they can meet the qualities associated with the following behavioural competencies, as detailed within the AUA Competency Framework.

Managing self and personal skills

Being aware of your own behaviour and mindful of how it impacts on others, enhancing personal skills to adapt professional practice accordingly.

Delivering excellent service

Providing the best quality service to external and internal clients. Building genuine and open long-term relationships in order to drive up service standards.

Finding solutions

Taking a holistic view and working enthusiastically to analyse problems and to develop workable solutions. Identifying opportunities for innovation.

Embracing change

Being open to and engaging with new ideas and ways of working. Adjusting to unfamiliar situations, shifting demands and changing roles.

Using resources effectively

Identifying and making the most productive use of resources including people, time, information, networks and budgets.

Engaging with the wider context

Enhancing your contribution to the organisation through an understanding of the bigger picture and showing commitment to organisational values.

Developing self and others

Showing commitment to own ongoing professional development. Supporting and encouraging others to develop their professional knowledge, skills and behaviours to enable them to reach their full potential.

Working together

Working collaboratively with others in order to achieve objectives. Recognising and valuing the different contributions people bring to this process.

Achieving Results

Consistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done.

About Us

This post sits within Learning and Teaching Enhancement, an integrated team that supports all faculties with academic development and learning technology/design services. The team plays a key role in supporting the priorities of the University's Education and Student Experience Strategy



Information Services delivers the library, IT, digital learning technology and other information needs and services to enable all students and staff of the University of Stirling to learn, research and work here. Our mission is to equip and empower our users and ourselves to function and achieve successful outcomes in the digital age. We strive to achieving excellent customer service and always aim to exceed our users' expectations.

The University

The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe. Driven by our mission to be the difference, we are addressing real issues, providing solutions, and helping to shape society.



The University has more than 17,500 students globally and employs 1,800 staff, with more than 140 nationalities represented within our community. Our campus environment is ranked first in the UK and top 10 in the world, and our sports facilities rank first in the UK and second in the world (International Student Barometer 2024, wave two), reflecting our long-standing designation as Scotland's University for Sporting Excellence.



We were shortlisted for University of the Year 2024 at the Times Higher Education Awards and are proud holders of a Silver institutional award from the Athena Swan Charter, in recognition of our commitment to advancing gender equality. We have an overall five-star rating in the QS Stars University Ratings and are ranked top 30 in the UK for postgraduate teaching and learning (Postgraduate Taught Experience Survey 2024). In recognition of our excellence in business education, we are accredited by AACSB International.



Eighty-seven per cent of our research has an outstanding or very considerable impact on society, with more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021), and we are ranked among the top 100 institutions in the world for our contribution to meeting 10 of the 17 UN Sustainable Development Goals. We have twice been recognised with a Queen's Anniversary Prize; for our Institute for Social Marketing and Health (2014) and our Institute of Aquaculture (2019).



Alongside partners, the University spearheads the 214 million Stirling and Clackmannanshire City Region Deal - which will deliver three major University-led projects: the National Aquaculture Technology and Innovation Hub, Scotland's International Environment Centre, and the Intergenerational Living Innovation Hub. We are also a central partner in the Forth Valley University College Health Partnership.

www.stir.ac.uk

Job Reference: SERV01990