Job Description

Job Title: Leasehold and Private Rented Income Officer
Contract: 6 month Fixed-Term, possible extension
Hours: 36
Location: East London
Salary: \xc2\xa332,568 - \xc2\xa335,983 per annum

Purpose of the Role
I am representing a Housing Association based in London, who are looking for someone to help collect more than \xc2\xa39million income comprising rent, services charges, and ground rents from a range of customers including shared owners, leaseholders, and private rented tenants.

The Income Collection team is friendly, knowledgeable and play an integral role in their customer service, often acting as a first point of contact for our customers. The company takes an empathetic approach and have a genuine desire to be helpful and informative.

Main Responsibilities

• Proactively chase arrears and minimise debt.
• Process and administer all rent protection insurance claims.
• Liaison with mortgage lenders, solicitors, debt recovery specialists, external agencies where necessary to expedite recovery.
• Attend the County Court to present cases where possession is required to minimise income loss to the Association.
• Negotiate realistic repayment agreements considering tenants financial circumstances and Swan\'s policies. Give advice on rent payment options.
• Support the Hera team with managing calls and enquiries.

Requirements

• Previous experience of income collection of tenants rent and leasehold service charges.
• Knowledge of legislation in housing and leasehold management, including the L&TA 1985, CLRA 2002
• Knowledge and experience of service charges and preparing and issuing notices.
• Able to communicate effectively at all levels.
• Membership of RICS / ARLA / IRPM / CIH or another relevant professional property management organisation would be desirable.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Joel at Service Care Solutions on 01772 208 966 or send an E-Mail to joel.hopwood@servicecare.org.uk

Service Care Solutions