Job Description

12-month fixed term contract

37 hours per week

We are looking for a Leasehold Services Officer to join our team who will build professional relationships with our customers and provide an excellent customer service.


This role is diverse, and you could be dealing with leasehold management enquiries or consulting with customers regarding proposed major works one moment and then working on arrears recovery the next. You will also be responsible for providing a leasehold management service to your own sheltered leasehold schemes.

About you:

You will be a great communicator and have excellent numeracy skills.


As you will be handling queries and applications from a range of customers, you will have experience of working in a customer focussed environment with the ability to use initiative, tact, and sensitivity. A real people person, you can understand and relate to the customers where needed.


It would be great if you had property management experience, and experience in debt recovery and leasehold management, but this is not essential.


Due to the nature of the role, you will need a full driving licence and access to your own vehicle or alternative transport.

We review applications when received, so we may close the vacancy early if we find that perfect candidate. If the role interests you, then apply now.

If you are an internal candidate and interested in this as a secondment, please speak to your line manager before applying as we will need to seek approval from your Head of Area for your application to be considered.


At Alliance we want to create places to live that our customers are proud to call home.


Our teams care about the lives of the people who live in our 6,500 homes. We want our customers to belong, feel safe, and thrive in a successful community.


Our values are what makes us tick. Our colleagues bring their

AGAME

to deliver great services and to support each other to be the best they can be.

MBITIOUS FOR ALL

- We are one team, aiming high for our customers.

ENUINE

- We are authentic and encourage everyone to be themselves.

WAKE TO OPPORTUNITY

- We are constantly curious and drive innovation through collaboration.

AKE THE DIFFERENCE

- we are proactive and strive to make a positive impact.

FFECTIVE

- We are professional and can be relied on to achieve consistently good results.